Now is the time to get the care you need. Our urgent care doctors are available to see you today, either online or in person. We're taking the proper precautions in all our locations to keep you as safe as possible. When you need us, we're ready to continue caring for you. Because what matters most is your health.

COVID-19 Safety Precautions

COVID-19 Safety Precautions

At Baptist Health, we’ve always maintained high standards of safety and cleanliness. Now, in addition to our existing ongoing safety procedures, we’ve added new measures to keep us all well.

Point-of-Entry Screenings

We have implemented a point-of-entry screening across all Baptist Health locations. Everyone will be asked a few simple questions and we will take your temperature with a touch-free thermometer to quickly assess your risk for COVID-19.

Universal Mask Use

Upon entry to all Baptist Health facilities, we will be providing everyone – patients, guests and caregivers – with a new, protective face mask. We ask that you please wear this mask throughout your visit.

Visitor Precautions

We have temporarily modified our visitor policy to limit the amount of people we have inside our properties. Policy varies by location. Please check our Visitor Guidelines page for the latest information

Social Distance-Designed Lobbies

We have redesigned our lobbies to comply with social distancing guidelines. Chairs have been spaced out and traffic flows reconfigured. Floor markings have been installed with cues on where to stand. We’re limiting how many people can sit at a table or ride an elevator.

Infection Prevention

We have placed hand-sanitizing stations and disinfecting wipes throughout our facilities. Magazines and charging stations have been put away. Coffee service has been suspended. Plexiglass guards have been installed at our front desks. All are reminded to practice proper infection prevention etiquette.

Enhanced Cleaning

We have instituted enhanced cleaning practices at all our facilities. We are employing everything from EPA-approved germicides to UV lighting and high-tech disinfecting robots. We have increased the frequency of our cleaning routines. Appointments have been staggered to allow for more cleaning time.

Personal Protective Equipment

To ensure our patients’ safety and that of our caregivers, we have personal protective equipment (PPE), including masks, gloves, gowns and face shields for all team members and medical staff. This helps protect you and our team from COVID-19 transmission.

Virtual Care

Our primary care physicians and specialists continue to see patients virtually via our Baptist Health Care On Demand telehealth app. Please contact your doctor’s office to schedule an appointment. You can also see our urgent care doctors right away from the app, no appointment necessary.

Wait Where You Feel Comfortable

We are staggering appointments to space out visitors at our facilities. In some cases, patients can wait from the comfort of their car, and we will text or call when we’re ready for them to come in.

Staff Safety Training

As part of our ongoing employee education programming, our team members have undergone rigorous infection control training that includes the latest recommended procedures and protocols. We are following all the appropriate guidelines from the Centers for Disease Control & Prevention and the Department of Health to keep our patients and caregivers safe.

Front Desk Plexiglass Shields

For the safety of our patients and staff, we have installed protective plastic partitions at the front desks of many of our reception areas. In many instances, we also have placed temporary partitions between chairs. These new barriers are meant to guard against droplets from coughs or sneezes.

COVID-19 Patients Treated in Separate Areas

A patient who is suspected or confirmed to be COVID-19-positive will be isolated in a separate area to avoid cross-contamination. We take every precaution to ensure that a limited amount of caregivers with the proper personal protective equipment care for patients with COVID-19 in designated areas for the safety of all of our patients and staff.

Contactless Registration

For your health and safety, and to limit the spread of infection, our patient registration process is contactless. Prior to your visit, we collect your pre-visit forms, signatures and any applicable payments virtually by phone or on your personal device.

Arrival Experience

COVID-19 Safety Measures Illustration

Lobby Experience

COVID-19 Safety Measures Illustration