Some medications used to treat certain diseases or conditions require extra attention than regular prescriptions sold at most retail pharmacies. Getting these, usually high-cost, specialty medications involves a pre-authorization from insurance companies, careful handling, scheduled doses and precise measuring, along with careful monitoring of side effects.
What Does a Specialty Pharmacy Offer?If you need a specialty medication to manage or treat your condition, our pharmacy offers these specialized prescription drugs. The pharmacy’s specially trained staff and clinical pharmacists work closely with you and your doctor to:
- Ensure these medications are handled and administered properly and as scheduled.
- Monitor effectiveness.
- Uncover and prevent dangerous side effects.
- Educate you on these important aspects of your medication.
- Pair you with available resources to contain your costs.
- Get these medications to you as quickly as possible with free home delivery available.
- Follow up with you before refills are needed to ensure doses aren’t missed.
- Access to a licensed pharmacist 24 hours a day, 7 days a week.
These services are offered at no extra cost to you.
What Specialties Does the Pharmacy Serve?
In most cases, our clinical pharmacists work alongside doctors who specialize in certain disciplines. That means, like the doctors, these pharmacists have an expertise with the medications being prescribed. Our pharmacists support doctors in the following disciplines:
- Behavioral Health
- Bone Marrow Transplants
- Infectious Diseases, including HIV management
- Movement Disorders
- Oncology (Cancer)
Specialty Pharmacy | Kendall (Miami Cancer Institute)8900 N. Kendall Drive Miami, Florida 33176
Supporting Our Patients
When you receive a prescription from Baptist Health Specialty Pharmacy, our pharmacists spend time with you explaining what your medication does and what you can expect so you feel safe and confident when taking it at home. This clinical care and counseling continues throughout your treatment as part of our patient management program. If you decide to opt out of the program, we will continue to work closely with your physician to monitor side effects and how well the medicine is working.
Your doctor will send us your prescription or you can drop it off at the pharmacy. Before we fill the prescription, our pharmacy staff handles all approvals with your insurance provider and lets you know if you have a co-pay or out-of-pocket cost.
If for any reason we are unable to fill your prescription, we will let you know and help you find a pharmacy that can.
We work closely with your doctor to arrange refills and renewals of your prescriptions. A member of our team will contact you when it is time to refill a prescription to make sure you don’t run out. Please give us a call during normal business hours at 786-527-8200 if you have any questions.
The specialty pharmacy staff is here to help provide financial information and assistance for your medications. Our goal is to ensure you receive the best possible care throughout treatment.
You can pick up your medication on the second floor of Miami Cancer Institute, 8900 N. Kendall Drive. We can also deliver your medications at no cost to you as quickly as possible. Please let a member of our staff know your preference.
Our team will keep you informed of the status of your prescription and let you know if any delays are expected. If there is a delay with your medication delivery, we will make every attempt to contact you.If your medication does not arrive on the expected day or if you have any questions on the status of your order, please contact us at 786-527-8200. We will track your order and let you know when you can expect delivery.
If you suspect there is an issue with your medication or you are having an adverse reaction, contact us immediately at 786-527-8200. If you are experiencing any side effects from your medication, contact us or your prescribing doctor for medical advice. A pharmacist is available 24 hours a day, 7 days a week.
Your satisfaction and safety are our top priority. We would love to know how we are doing. Please take a few minutes to complete our satisfaction survey when received.
If for any reason you are not satisfied with our service, please contact us at 786-527-8200 as soon as possible. You can also contact the following organizations:
Utilization Review Accreditation Commission (URAC)
- File a Complaint
- Phone Number: 202-216-9010
Accreditation Commission for Health Care (ACHC)
- File a Complaint
- Phone Number: 855-937-2242
Florida Board of Pharmacy
- File a Complaint
- Phone number: 850-488-0595