Patient Navigation Program

Your Navigation Team

You and your cancer are unique. So, your patient navigation team should be, too. Your team includes professionals who specialize in your type of cancer, including:

A nurse navigator: An expert cancer nurse who understands your diagnosis, treatment options and personal needs. Your nurse navigator gets to know you. They understand the details of your cancer treatment, anticipate problems and help you stay on track during therapy.

A patient navigator: This skilled support staff member is your guide to all Baptist Health Miami Cancer Institute’s resources. They answer your calls, connect you with the right people, offer supportive resources and check up on you frequently.

You will meet your nurse navigator early in your treatment program. As your ally and advocate, they get to know you. They learn about your life, beliefs and preferences. This way, they can partner with social workers and other supportive care professionals to ensure you get the personalized care and treatment you need.

What Your Patient Navigation Team Does

Your patient navigation team is committed to helping you feel comfortable and confident during treatment. At every step of your cancer journey, they’re available to answer your questions and connect you with any resources you need.

Your patient navigation team will:

Connect you with childcare, financial and transportation resources

Connect you with your healthcare team and community

Guide and advocate for your care during your treatment

Identify tools and resources to help you complete your treatment

Learn about your and your preferences to customize your care

Make recommendations to other healthcare professionals on your behalf

Promote healthy lifestyle choices and self-care

Provide emotional support and guidance during your treatment

Teach you about your diagnosis, treatment and potential side effects

When to Call Your Patient Navigation Team

Your patient navigation team is here for you when you have questions. Be sure to reach out if you:

Are struggling with things that interfere with your cancer treatment
Don’t understand your treatment plan
Experience distress related to your cancer diagnosis or treatment
Have questions about the coordination of your care
Have questions but aren’t sure who to call
Need help communicating your preferences to your physician
Need help connecting with the correct team
Need supportive resources or services like transportation, support groups, financial counseling, etc

You can contact your team Monday through Friday between 8 a.m. and 4:30 p.m. or by emailing any time. For after-hours calls, leave us a nonurgent voicemail. We will return your call the following business day.

When to Seek Emergency Care

You should not call your patient navigation team for emergency symptoms.
You need immediate medical attention. Call 911 if you or a loved one experience:

Altered cognition (confusion)
Fainting or loss of consciousness
Severe bleeding
Severe chest pain
Shortness of breath while resting
Slurred speech and weakness on one side of the body
Swelling of the throat
Trouble breathing
Unresponsiveness
Vomiting blood

Get the Financial Help You Need with UPLIFT

Learn more about this program that allows your care circle to contribute to covering the cost of your cancer treatment.

My patient navigator walked me through everything that was going to happen during my treatment, she helped me get a wig. When I called her, she always answered. If she was not available, she would get back to me very quickly. She was very caring and compassionate.

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Brain Fitness Lab

Cancer treatment can affect your cognition and make it harder for you to think clearly. Our Brain Fitness Lab, created by our Cancer Patient Support Center, uses cognitive remediation training to prevent and correct cognitive problems caused by chemotherapy.

We use computerized brain-training protocols and neuropsychological interventions to customize your remediation training and enhance your cognitive functions.

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Have questions? We're here to help.

If you've been diagnosed with cancer, would like information about this or other radiation oncology programs, or would like a referral to our program, please give us a call.