Website Privacy Policy

Active information collection

Like many other websites, we actively collect information from our visitors both by asking specific questions on this Website and by permitting you to communicate directly with us via e-mail and web forms. Some of the information that you submit through this Website may be personally identifiable (that is, information that can be uniquely identified with you. Information that may be submitted by you or collected within the Website, includes your username, email address, password, security question answers, authentication passcodes, date of birth, address, phone number, information necessary to provide your healthcare service with us including primary care provider, medical record IDs, ethnicity, race, religion, marital status, birth sex, gender identity, preferred pronouns, sexual orientation, preferred language, pharmacies, emergency contact, insurance information, government IDs or identifiers, employment information, appointments, medications, and payment information. If you grant us permission via your device’s settings, Websites may also collect location coordinates, device user biometrics, device health app data, notifications, camera access, photo library access, microphone and calendar access.

Passive information collection

As you navigate through a website, certain information can be passively collected from the website (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection. Like most website operators, Baptist Health tracks IP addresses, uses both session and persistent cookies, assigns Internet tags, and utilizes other tracking technologies. In general, tracking technologies are small data files that may be placed on your computer or mobile device when you visit our Websites. They can include cookies, pixel tags, web beacons, embedded scripts, local objects, and other tracking technologies (collectively referred to as “Cookies”).

Our system also automatically gathers information about the areas you visit on this Website and collects operational information about the technology you use, such as your browser, type of computer, operating systems, and Internet service providers. We passively collect information from this Website to understand what areas of this Website are most popular, which areas may require improvement, and what technologies are being used by our visitors. This information helps us to update and improve this Website. We also use this information for security purposes, to detect and to block security incidents and to provide you with a safe online environment.

[Some locations of the Website may include the ability for you to specify which cookies may be served on that Site (a “Cookie Notice”). If a Site includes a Cookie Notice, we will exert reasonable efforts to comply with your choices.]

Baptist Health South Florida takes the privacy and security of your health information seriously. Where information collected by tracking and support technologies may intersect with Individually Identifiable Health Information as defined in 45 CFR 160.103, Baptist Health’s Joint Notice of Privacy Practices will govern the use and disclosure of the information by Baptist Health and will also be subject to Baptist Health’s HIPAA policies and procedures.

Location information

If you grant us permission via your device’s settings, Websites may collect and process information about your actual location, reported by your device. Websites use location data to enable wayfinding, identify nearby care centers, medical providers, or urgent care quick check-in locations even when the app is closed or not in use. This information may temporarily be collected in logs for troubleshooting and user support.

 

This policy applies only to the www.baptisthealth.net Website and/or patient portals (e.g., PineApp), websites and mobile applications (collectively, the "Baptist Health Website" or the "Website") and not to any other third-party web sites that may be accessible from here.

Baptist Health uses your personal information that is collected from this Website to enhance the operation of this Website and allow you to use all of its features. Baptist Health may contact you about new features or products in which it believes you may be interested. Baptist Health may disclose your personal information to the reputable vendors that assist us in processing information or operating this Website. These vendors are restricted from using the information for any purpose other than helping us to provide products and services. Baptist Health may provide aggregate statistics about our customers, sales, online traffic patterns and related information to reputable third parties, but these statistics will not include any personally identifying information. Baptist Health also will disclose any information that it is required to disclose by law or by an appropriate government authority.

We strive to provide you with as many choices and as much control as possible regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

You may send us an e-mail message addressed to the Web Coordinator at corporatepr@baptisthealth.net or call us at 786-596-6534, to request access to, correct, or delete any personal information that you have provided to us. To protect your privacy, we will only respond to e-mail messages that you send to us by responding to that same e-mail account unless you provide us with an alternative means to communicate with you. Should you elect to have your information deleted, we will also delete your user account.

If you do not wish us to share your personal information with unaffiliated or non-agent third parties, please tell the Web Coordinator at corporatepr@baptisthealth.net. You may also opt out of receiving marketing messages from Baptist Health by notifying us at the same address.

If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this Website may then be inaccessible or not function properly.

You should review this Privacy Policy carefully, because if you do not agree with our practices, your ultimate choice is not to use this Website. Remember, by using any part of this Website, you accept and agree to our privacy practices. If we update this Privacy Policy, your continued use of this Website (following the posting of the revised policy) means that you accept and agree to the terms of the revised privacy policy.

We work hard to protect your personal information. We use both technical and procedural methods to maintain the integrity and security of our databases, including SSL (Secure Sockets Layer) encryption, which provides a level of security and privacy for all data sent over the Internet. The SSL connection method provides a mechanism for determining whether the data has been altered in transit. Baptist Health also protects information by using an Internet firewall. The Internet firewall is a security mechanism that allows us to restrict access to our network from the Internet, allowing approved traffic in and out according to Baptist Health's thought-out plan.

The safety and security of your information also depends on you. If you have access to password-protected features, never share your password with anyone else, notify us promptly if you believe your password security has been breached, and remember to log off of this Website before you leave your computer.

The Website is generally subject to this Privacy Policy and our Terms of Use. Protected health information (“PHI”) subject to privacy regulations under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) is also subject to Baptist Health’s HIPAA Notice of Privacy Practices (“NPP”).

This Website contains links to other Websites operated by third parties that may be of interest to you. We cannot control these third party Websites, which may collect personal information from you. When you follow a link and leave this Website, you do so at your own risk.

This Website is not intended for children under the age of 13. We will not knowingly collect information from Website visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online.

You may contact us through the contact processes identified in the “Questions and Comments” Section below if you believe information you have submitted to us through the Site is incorrect or if you are seeking to delete information. Your information can only be deleted in accordance with our data retention policies and as permitted by law. Further, information may remain in databases, access logs, backup media, and other records. We generally cannot update or remove information from records of third parties. We may take reasonable steps to verify your identity before deleting, granting access or making corrections to information in accordance with applicable law, such as confirming pieces of identifiable information with you already in our possession.