Baptist Health believes it’s important for you to take an active part in your healthcare. That’s why we’ve provided you with this list of Patient Rights and Responsibilities. By becoming familiar with these points, you can better participate in your care and act as a vital part of the healthcare team. If you have any questions or concerns about your rights and responsibilities, please contact us.
If there is a concern about patient care and safety at any of our facilities, The Joint Commission asks that you first contact the appropriate Baptist Health representative (see contact information).
If you believe the concerns have not been resolved, please notify The Joint Commission in writing at the Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181. At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
As a patient you have the right to:
- be treated with courtesy and respect for your cultural, psychosocial, spiritual and personal values, beliefs and preferences, as well as with appreciation of individual dignity and protection of privacy and informational confidentiality within the law;
- a prompt and reasonable response to questions and requests;
- know who is providing medical services and who is responsible for your care;
- know what patient support services are available, including access to a phone for private telephone conversations, interpreters, translators and resources for the disabled;
- impartial access to medical treatment or accommodation regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression or sources of payment;
- treatment for any emergency medical condition that will get worse from failure to provide treatment;
- know what rules and regulations apply to your conduct;
- be given information concerning the diagnosis, prognosis, planned course of treatment, benefits, risks and alternatives;
- have your family involved in decision-making with permission from you or your surrogate;
- appropriate assessment and management of your pain, and to be involved in decisions about managing pain;
- be free from restraints unless necessary for your safety or to prevent injury to others;
- initiate or amend an advance healthcare directive;
- participate in decisions about your care at the end of life with competent attention to your physical, psychosocial, spiritual and cultural needs;
- refuse any treatment, except as otherwise provided by law;
- know if medical treatment is for a clinical trial and to give your informed consent or refusal to participate in experimental research; information about accessing protective services if you feel you are in physical danger, or have been abused, neglected or exploited by anyone, including family members, visitors, other patients, staff, students or volunteers. Contact the social worker through the hospital operator by dialing “0”; receive, upon request, prior to treatment, a reasonable estimate of charges for medical care;
- receive, upon request, information and counseling on the availability of known financial resources for your care;
- know, upon request, in advance of treatment, whether the healthcare provider or facility accepts the Medicare assignment rate if you are eligible for Medicare;
- receive, upon request, a copy of a reasonably clear and understandable itemized bill and to have the charges explained;
- access to the Ethics Committee and the option to participate in the process to resolve ethical issues. Contact the Ethics Committee through the hospital operator by dialing “0”;
- expect reasonable safety insofar as the hospital practices and environment permit;
- consult with a specialist, at your request and expense;
- receive a complete explanation about the need for or alternative to a transfer (transfer must be acceptable to the other facility);
- be informed by your healthcare provider of continuing healthcare requirements after your discharge;
- express a complaint or grievance regarding the safety, quality of care or any violation of your rights, as stated in Florida Law, through the grievance procedure at this Baptist Health facility, to the appropriate state licensing agency or The Joint Commission.
Contact the hospital’s Guest Relations Department and/or nursing supervisor through the hospital operator by dialing “0.” Write or call the Agency for Healthcare Administration, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, FL 32308. Phone: 888-419-3456.
Baptist Health is committed to addressing your concerns about patient care and safety, and requests that you contact the hospital's Office of Patient Experience and /or the nursing supervisor through the hospital operator by dialing "0."
Write or call the Agency for Healthcare Administration, Consumer Assistance Unity, 2727 Mahan Drive, Tallahassee, FL 32308. Phone 888-419-3456.
The Joint Commission, the accrediting agency for Baptist Health hospitals and outpatient centers, can be contacted by filing an online complaint at JointCommission.org or by writing The Joint Commission, Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181. At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
As a patient, you are responsible for:
- providing accurate and complete information about present physical complaints, past illnesses, hospitalizations, medications and other matters relating to your health;
- reporting unexpected changes in your condition to your doctors and nurses;
- reporting your pain and working with the staff to manage your pain;
- asking questions if you do not understand your treatment or what is expected of you;
- following the treatment plan recommended by the hospital staff and/or physicians;
- your actions if you refuse treatment or do not follow the healthcare provider’s instructions;
- thoughtful consideration of your wishes about end-of-life care and for communicating those wishes through advance directives;
- providing accurate insurance and payment information to the hospital and physicians at the time of registration or service;
- complying with the hospital’s rules and regulations affecting patient care and conduct;
- ensuring that the financial obligations of your healthcare are fulfilled as promptly as possible; being considerate of the rights of other patients and hospital personnel and for assisting in the control of noise and the number of visitors;
- being respectful of the property of other people and the hospital;
- keeping appointments and, when unable to do so for any reason, notifying your healthcare provider or doctor’s office;
- safeguarding your belongings (valuables should be sent home or to the Security Office).
- Florida Statute
- Joint Commission on Accreditation of Healthcare Organizations
If you have questions or concerns about your rights and responsibilities, please call the Office of Patient Experience at one of the numbers below, or after hours dial “0” and ask for the nursing supervisor.
Baptist Children's Hospital:786-596-6527
Baptist Hospital: 786-596-6527
Baptist Outpatient Services: 786-596-3750
Homestead Hospital: 786-243-8057
Mariners Hospital: 305-434-3646
South Miami Hospital: 786-662-5046.
West Kendall Baptist Hospital:786-467-2107.
Children's Bill of Rights
At Baptist Health, we believe children have a right to high quality, compassionate medical care that respects their privacy and dignity. We also understand that families play a vital role in a child's recovery from illness or injury. We know that good communication with children and their loved ones gives them the information they need to make good decisions that help them feel more comfortable. It's all part of giving the best possible care to the children and families that depend on us.
Through the eyes of a child:
- Call me by my name and introduce yourself.
- Get to know me and my family. Our needs are different from those of your other patients.
- Understand that it's okay if I cry or express my sadness, anger, loneliness or hurt.
- Explain what is wrong with me and what is going to happen to me...so that I understand.
- Reassure my parents that at Baptist Children's Hospital I will be cared for by nurses, doctors and other health care professionals experienced in the care of children.
- Listen when I have something to say. Answer my questions and be honest with me.
- Remember that I like to play and learn, and try to give me opportunities to do both.
- Involve me and my family in my care, and give me choices when you can.