Patient & Family Advisor Group

Baptist Health is dedicated to improving all aspects of the patient experience. We recognize that our patients and their loved ones can provide us with valuable feedback on the services received across our organization.

Our Patient & Family Advisor Group was established as a way to include our patients and family members in quality, safety and service improvements. Patients and family members who volunteer as advisors are able to share their experience and knowledge in a variety of settings across the organization.

If you are interested in receiving more information about becoming a patient and family advisor, please call 786-527-9039.

Keeping You Safe

At Baptist Health, patients trust us with their lives, and we work hard to earn that trust. We start by putting patient safety above all else. We encourage a culture of accountability, trust, system improvement and continuous learning.

Our commitment to compassionate, high quality care involves everyone, at every level, and we’re always looking at ways to promote safe care and prevent errors.

Watch this short film for valuable advice from our Family Advisors on how to best partner with your doctors and nurses, including tips that will empower you and your family members to speak up and ensure safe care while in the hospital.

We want to hear from you

If you have suggestions for improving patient safety and care, please contact the office of Patient Safety Partnership at 786-596-1630.

For more information, call the Patient Safety Officer at these locations:

Baptist Hospital
Baptist Children’s Hospital
South Miami Hospital
Doctors Hospital
Homestead Hospital
Mariners Hospital
West Kendall Baptist Hospital
Baptist Outpatient Services

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