Baptist Health is committed to providing an outstanding patient experience. To achieve that goal, the Office of Patient Experience ensures the delivery of compassionate, high-quality care and service that exceeds the expectations of our patients and families. Our team of experts provides valuable support and resources to help our caregivers and staff members implement best practices at every step in a patient’s journey.

For more information or to share your story, call the Office of Patient Experience associated with your visit.

For a list of answers to frequently asked Billing questions, please visit this page. If you have other questions regarding your bill, please contact Customer Service on weekdays from 9am to 4:30pm at  786-596-6507 or  1-800-235-0065.

Baptist Hospital

Office of Patient Experience: 786-596-6527
Hours & Days of Operation: Monday thru Saturday, 8:30 a.m. - 5 p.m.

For assistance after hours and on Sundays please contact:
Call: 786-596-1960 (Please request to speak with the Nursing House Supervisor)
Email: BHPatientExperience@BaptistHealth.net

Baptist Health Medical Group

Office of Patient Experience: 786-527-9200
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: BHMGPatientExperience@BaptistHealth.net

Baptist Health Medical Group North

Office of Patient Experience: 561-955-5070
Hours & Days of Operation: Monday thru Friday, 8 a.m. - 4:30 p.m.
Email: BHMGNorthPatientExperience@BaptistHealth.net

Baptist Health International

Main Office: 786-596-2373
Hours & Days of Operation: 24 hours a day, seven days a week
Email: IntlPatientExperience@baptisthealth.net

Baptist Outpatient Services

Miami-Dade County: 786-596-3750
Broward County: 954-837-1102
Palm Beach County: 561-600-3623
Hours & Days of Operation: Monday thru Friday, 9 a.m. - 5 p.m.
Email: PatientExperience@baptisthealth.net

Bethesda Hospital East

Office of Patient Experience: 561-737-7733, Ext. 84402
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: BHEPatientExperience@BaptistHealth.net

For assistance after hours and on weekends please contact:
Call: 561-737-7733 and request to speak with the Nursing House Supervisor

Bethesda Hospital West

Office of Patient Experience: 561-336-7000, Ext. 74402
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: BHWPatientExperience@baptisthealth.net

For assistance after hours and on weekends please contact:
Call: 561-336-7000 and request to speak with the Nursing House Supervisor

Boca Raton Regional Hospital

Office of Patient Experience: 561-955-4358
Hours & Days of Operation: Open daily, 8 a.m. - 4:30 p.m.
Email: BocaPatientExperience@baptisthealth.net

For assistance after office hours please contact:
Call: 561-955-5313

Doctors Hospital

Office of Patient Experience: 786-308-3193
Hours & Days of Operation: Monday thru Friday, 7 a.m. - 5 p.m.
Saturday & Sunday, 9 a.m. - 7:30 p.m.

Email: DHPatientExperience@BaptistHealth.net

Fishermen's Hospital

Office of Patient Experience: 305-434-3646
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: KeysPatientExperience@baptisthealth.net

Homestead Hospital

Office of Patient Experience: 786-243-8057
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: HHPatientExperience@baptisthealth.net

For assistance after hours and on weekends please contact:
Call: 786-243-8000

Mariners Hospital

Office of Patient Experience: 305-434-3646
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: KeysPatientExperience@baptisthealth.net

Miami Cancer Institute

Office of Patient Experience: 786-527-7545
Hours & Days of Operation: Monday thru Friday, 8 a.m. - 5 p.m.
Email: MCIPatientExperience@baptisthealth.net

South Miami Hospital

Office of Patient Experience: 786-662-5046
Hours & Days of Operation: Monday thru Friday, 8:30 a.m. - 5 p.m.
Email: SMPatientExperience@baptisthealth.net

West Kendall Baptist Hospital

Office of Patient Experience: 786-467-2107
Hours & Days of Operation: Monday thru Friday, 9 a.m. - 8:30 p.m.;
Saturday and Sunday, 9 a.m. - 5 p.m.