Office of Patient Experience
Baptist Health is committed to providing an outstanding patient experience. To achieve that goal, the Office of Patient Experience ensures the delivery of compassionate, high-quality care and service that exceeds the expectations of our patients and families. Our team of experts provides valuable support and resources to help our caregivers and staff members implement best practices at every step in a patient’s journey.
For a list of answers to frequently asked Billing questions, please visit this page. If you have other questions regarding your bill, please contact Patient Financial Services on weekdays from 9am to 4:30pm at 786-596-6507 or 1-800-235-0065. For billing questions related to services performed at a Baptist Health Medical Group physician practice, please call 786-594-6880 for offices located in Miami-Dade, Broward, or Monroe counties, and 561-955-6663 for Palm Beach County.
For more information regarding our visitor policy, please click here.
We Welcome Your Feedback
At Baptist Health, we value feedback from our patients and their families. People who choose to share their experiences help us to improve our quality, safety and services. We are grateful for those who care to make a difference by providing ideas and suggestions that may positively impact others.
Our Patient and Family Advisory Council (PFAC) is a formal program designed to get regular feedback from patients and families in our community. Our volunteer PFAC members use their voices to improve healthcare delivery across Baptist Health. For more information or to share your story, contact the Office of Patient Experience associated with your visit. You may also provide feedback regarding your experience by clicking on the link above and completing the Baptist Health Patient Experience Feedback Form.