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Account Activation

Helpful Resources

How-to-Guides

Watch the videos below for a guide on how to activate your account, recover your username or password, or unlock your account.

myBaptistHealth Frequently Asked Questions

    • For a short video on how to activate your account, click here

    • This username will be the same username chosen when you first enrolled. If you have forgotten your username, please visit us here.
    • You will not need to provide your old password. We request you choose a safe and secure new password.
    • For a short video on how to update your username, click here.
    • For a short video on how to update your password, click here.

    • For a short video on how to unlock your account, click here

    • Baptist Health will be allowing you to leverage this single set of credentials with all your digital services. Your account activation will allow you to continue to leverage the features provided on myBaptistHealth.

    • If you no longer wish to use myBaptistHealth, you do not have to take any further steps. However, as part of your care provider history, we are legally required to send you certain types of communications, and those may continue.

    • Each time you request a token, the previous token is expired. Please allow your email provider some time to deliver your request, to ensure that you are going to input the most recently generated token.
    • Also, if you are copying and pasting, ensure all spaces are removed. Your input should not include spaces before or after the token.

    • Please choose a question and answer combination that allows your answer to be more than 8 characters long.

Frequently Asked Questions

    • If you have previously visited a Baptist Health location, *other than a Bethesda Hospital or the Boca Raton Regional Hospital* please follow these steps:
      • Select 'Create Account' and provide the information requested. All fields with an asterisk (*) must be completed.
      • Please ensure you use the same information provided during your last visit. You must provide the name, date of birth, sex, email address and phone provided during your last visit
      • Remove any non-letters from your first name and last name, e.g. spaces, apostrophes ( ‘ ) and hyphens ( - ) . For example, if your last name is Martinez-Ramos, you should enter it as Martinezramos.
      • You must use the same email you provided at the time of your last visit
      • If you have never provided an email, you must use the same mobile number you provided at the time of your last visit
    •  If you have never visited a Baptist Health location
      • Select 'Create Account' and provide the information requested. All fields with an asterisk (*) must be completed.
      • Remove any non-letters from your first name and last name e.g. spaces, apostrophes ( ‘ ) and hyphens ( - ) . For example, if your last name is Martinez-Ramos, you should enter it as Martinezramos.

    • Please give us a call at 1-833-692-2784 or email us at myBaptistHealth@baptisthealth.net with the following information in order for us to update your information on file. (Note: You will have to prove your identity).
      • Full name
      • Date of birth
      • Email on file
      • Address & zip-code on file
      • Phone number to reach you

    • Please note you will only have one account username and password that is used for both PineApp and myBaptistHealth. If you create a PineApp account, you are able to choose a unique username. You may choose your email or select a different value during account creation
    • If have previously created a myBaptistHealth account. You will use your myBaptistHealth username and active password to log in to the PineApp. Your myBaptistHealth username was assigned to you, not chosen by you; and this username may be different from your email address. Please use the Forgot Username link to have your username sent to you.

    • Please use the Forgot Username link to have your username sent to you.

    • Please use the Forgot Password link to reset your password.

    • Currently, PineApp accounts are only for users 18 yrs and older and you cannot access someone else’s information.

    • If you are still experiencing issues signing up, please give us a call at 1-833-692-2784 or (if you have previously been a patient) email us at myBaptistHealth@baptisthealth.net with the following information in order for us to assist you further with this request.
      • Full name
      • Date of birth
      • Email on file
      • Address & zip-code on file
      • Phone number to reach you

    • If you have previously visited a Baptist Health location, please ensure you follow the rules for account creation
    • If you have never visited Baptist Health or still experience issues, please give us a call at 1-833-692-2784 with the following information in order for us to assist you further.
      • Full name
      • Date of birth
      • Email on file
      • Address & zip-code on file
      • Phone number to reach you

    • You may have a myBaptistHealth account that requires activation. If you had access to the myBaptistHealth portal before 01/14/2022 and have not yet chosen your new password, please visit myBaptistHealth click on 'Need help signing in?' and select the 'Account Activation' option.
    • If you are still experiencing issues signing up, please give us a call at 1-833-692-2784 or (if you have previously been a patient) email us at myBaptistHealth@baptisthealth.net with the following information in order for us to assist you further with this request.
      • Full name
      • Date of birth
      • Email on file
      • Address & zip-code on file
      • Phone number to reach you