Scheduled virtual visits enable you to take charge of your health in the comfort and convenience of your personal space. Whether for an annual check-up or routine health screening, virtual care is convenient for connecting with an internist or family doctor, an advanced practitioner, and or other healthcare professionals. Some patients may require an in-person follow-up visit, which our scheduling team will assist you in coordinating.
Prior to your appointment, someone from our practice may contact you to complete your registration and make sure you are prepared for your virtual visit.
For more immediate attention on Urgent Care related concerns (such as sore throat, pink eye, sinus infection, and others) Baptist Health is proud to offer our patients 24/7 on-demand Online Urgent Care.
Before Your Virtual Visit
Once your virtual visit is scheduled, please take the following steps to ensure you are ready on the day of your appointment:
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Technical Tips & Instructional Video Guide
- Make sure that your camera and microphone work properly to avoid issues before your visit. Before you start your visit, you may see a pop-up message that asks you to allow microphone or allow camera. Please click allow to ensure the doctor can hear and see you.
- If asked to choose between wifi/cellular data or no audio, please choose wifi/cellular data.
- You may find the recommended browsers for web devices by clicking here.
- You may find the recommended browsers for mobile and tablet devices by clicking here.
Thank you for choosing Baptist Health.
Your Guide to Baptist Health Virtual Visits
See your doctor from home in 3 easy steps!
Discover the convenience and accessibility of Baptist Health Virtual Visits with our comprehensive guide, empowering you to navigate your healthcare from the comfort of your own home. Our guide equips you with step-by-step instructions and valuable tips to be prepared for your visit.
For support, call the Virtual Visit Help Line at 1-855-275-2293.
Your Health and Information
- Write down a list of symptoms, concerns and questions you want to discuss during the appointment.
- Make a list of your current medications/prescriptions, if available.
- Collect available health information (e.g., blood pressure, blood sugar, weight, temperature, etc.) and locate relevant test results and imaging, if available.
Day of Your Visit
- It is important to know that insurance companies will cover visits provided within the state of Florida. Therefore, patient must be physically located in the state during their virtual visit.
- If you need to cancel or reschedule your appointment, please contact the practice phone number included in your appointment confirmation email/text.
- Wear comfortable clothing that is easy to move in. This will allow you to point out any visible areas of concern.
- Keep background noise to a minimum by closing doors and windows nearby, as well as silencing nearby devices.
- To ensure your safety, please make sure you are not driving while on your virtual visit.
- Sit in an area that is lit well with overhead light, have your shades drawn, and avoid backlighting.
- Sensitive health information will be discussed during your visit. To protect your privacy, we advise taking your telehealth visit in a quiet, secluded area that offers plenty of privacy where you will not be disturbed or distracted.
- Make sure your device is adequately charged prior to your visit.
- Close out of any other application on your device that may use the camera, speaker, or microphone.
- Do not switch between screens or web pages during your visit. This may cause interference with the camera, speaker, and or microphone.
- Make sure the camera is steady and propped up on a desk or a table to allow for a more comfortable visit (this will be easier if you’re using a computer or laptop).
- Keep an arm’s length away from your device and look at the camera when you are speaking.
- Be sure to have strong Wi-Fi connectivity when using your laptop or mobile device or a strong wired connection (often for desktops).
- If your video is slow, ask other members of the house to avoid streaming (video games, TV, online videos on phones) on your Wi-Fi network.
Your Privacy is a Priority
Your Baptist Health virtual visit is conducted using a platform that maintains all applicable HIPAA and regulatory requirements to safely access, store, process and transmit your personal health information. For your privacy and security, the video is not recorded.
Virtual visits use a combination of phone and video, think of Facetime and Zoom, to connect you directly to your provider from your mobile device, tablet or computer. Internet access is needed in order to participate in a virtual visit.
Virtual visits save you time and are convenient by allowing you to receive treatment from your home, office, or private setting. No need to worry about spending time in traffic or in the waiting room – start your visit with a peace of mind.
Yes! Protecting our patients' privacy and information is important to us whether you are seen in-person or virtually. Your visit will be conducted through a secure and private portal, encrypting all communication over the internet. Virtual visits are not recorded.
Not all medical needs are appropriate for a virtual visit. Call your provider’s office to see if a virtual appointment can be made for you.
No special medical device is required, but having devices such as a blood pressure cuff, pulse oximeter, thermometer, stethoscope can provide your provider with additional information about your health.
Absolutely! Family members can be added via text message or email address. Please ask your provider to send an invite to your family member or representative.
No need to worry. Your provider will attempt to reconnect the video visit. If reconnection through video is not possible, your provider will contact you via phone.
Not all medical needs are appropriate for a virtual visit. Our staff and providers will do their best to use virtual visits and provide you with the best experience, however, you may be asked for to schedule an in-person visit.
In many cases, yes. If you have insurance, the scheduler will verify your benefits and discuss with you your financial responsibility per your insurance. If you do not have insurance, you may speak with a financial representative to discuss fee and payment options.
Please contact the practice phone number included in your appointment confirmation email and/or text.