Visitor Information
For the health and safety of our patients, our visitor policy is as follows:
- Visiting hours are from 8 a.m.-7 p.m.
- Critical Care Units: 8 a.m.-8 p.m. Two visitors at a time.
- Emergency Department: Two visitors at a time in the waiting room, as capacity allows. One visitor at a time is allowed in the back or the Emergency Department hallway.
- Lobby hours are 7 a.m.-7 p.m. Outside of those hours, patients’ family and visitors must enter through the Emergency Department entrance.
- Surgery: 5:30 a.m.- 7 p.m. Patients may be accompanied by one visitor at a time in pre-procedure/surgery area if space permits. Two visitors are allowed in our waiting areas, if space permits.
The visitation policy is managed by the Patient Experience and Security teams. They may be reached at 1-833-MyBaptist or 1-833-692-2784.
Updated 5/25/23
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Volunteer Opportunities
Thank you for your interest in volunteering at Bethesda. We look forward to having you join our volunteer team.
Adult Volunteer Program:
Bethesda Hospitals East and West are currently accepting Adult Volunteer applications.
Our volunteers come from all walks of life and bring countless skills and abilities with them. They are retirees, professionals, former patients, homemakers, military personnel, college and high school students, to name a few. Here are a few areas where we invite volunteers to serve at our facilities:
- Gift Shop
- Wayfinding Services
- Office Assistants
- Patient Rounding
To join our team of adult volunteers, please go to Volunteer Application | Bethesda Hospital West to apply. Once we receive your application we will reach out to you to discuss your desires for service at Bethesda. You may also contact us at: 561-737-7733 ext. 84468
College Student Volunteer Program:
College students attending a local college or taking classes online, may apply through our online adult application process.
College students wanting to volunteer during the summer break may apply in the Spring for our Summer College Term.
High School VolunTeen Program:
If you are a high school student, please contact the Volunteer Office at 561-737-7733 ext. 84468 for more information on our VolunTeen Program or to request an application.
Gift Shop
Our Gift Shops are now open at Bethesda East and Bethesda West. Please stop in and see our beautiful selection of gifts for our patients and guests. Orders for gifts and flowers delivery can be made by phone at 561-737-7733 ext. 84469.
Hours of Operation
Monday – Friday: 12:00 a.m. – 4:00 p.m.
Insurances Accepted
To view the insurances accepted at this hospital, click here.
Pricing
Bethesda Hospital West is committed to providing consumers of healthcare services with pricing information so they may better anticipate and understand their financial responsibilities and be able to make informed healthcare decisions.
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Awards & Accolades
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Baptist Health has a long-standing commitment to protecting the privacy and confidentiality of patient information entrusted to us. We deeply regret that, despite our efforts and commitment to protecting patient privacy, we experienced a security breach at Bethesda Hospital that included some of our patients’ information.
On December 1, 2020, we discovered that an employee at Bethesda Hospital impermissibly accessed protected health information and altered a home health order that was used to provide a patient with home care services. We immediately launched an ongoing internal investigation, terminated the employee and notified law enforcement.
If you were a patient at Bethesda Hospital between August 26, 2017, and December 2, 2020, you may have been affected. The information that may have been compromised includes name, date of birth, address, insurance information and clinical documentation. It also may have included your social security number.
We have separately notified those individuals whom we believe were potentially affected by this employee's actions, and as a precautionary measure to help safeguard our patients’ personal information, we have arranged for them to receive identity protection and credit monitoring for 12 months.
We value the confidentiality of the information that patients entrust to us and take steps to secure that information. Baptist Health takes privacy and confidentiality very seriously, and as a result of this unfortunate incident, we are exploring ways that we can further safeguard our patients’ protected health information. Should you have any questions or feel that this incident may have caused you any harm, please contact the Baptist Health Privacy Office at Privacy@BaptistHealth.net or 786-596-8850 or 866-33-HIPAA (866-334-4722).
*Estimated wait times are estimates only and cannot be guaranteed. While your medical condition will be evaluated by a qualified health care professional after your arrival, The estimated wait time indicated is the average estimated time it will take for you to be seen by a treating medical professional (physician, nurse, practitioner or physician assistant.
Depending on your medical condition and that of other patients at the center, the estimated wait time can change since patients are seen based on the severity of their condition, and the more critical patients are seen first. This estimate is provided for information purposes only and cannot be guaranteed.
During your visit at our facility, you may receive services from our facility as well as from other health care providers. You may receive a separate bill from these other health care providers, and they may or may not participate in the same health insurance plans as the facility. You should contact the health care providers who may render services to you for a list of the insurance plans with which they participate. You may also request from the facility and other health care providers a personalized estimate of charges. For a list of health care providers and medical practices who may provide services to you during your visit a Baptist Health facility, click here.
If you have any questions regarding a separate statement/invoice you received from a health care provider, please contact the specific health care provider’s or group’s billing offices.
If however, you have any questions or concerns directly pertaining to your Baptist Health facility bill, please contact our Patient Financial Services Department at 786-596-6507.
Additional information regarding patient billing and collection procedures, our financial assistance policy and charitable care program is available on our site.
Good Faith Estimate
If you are uninsured, you have a right to receive a Good Faith Estimate of Expected Charges under the No Surprises Act. Learn more.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more.
Resources for Hospital Data
Florida's Agency for Health Care Administration (AHCA) makes available data on hospital prices and performance on their Internet website at FloridaHealthFinder.gov and Pricing.FloridaHealthFinder.gov. The data on hospital prices and performance are based on a compilation of charges for the average patient. A patient's bill may vary from the average shown, depending upon the severity of illness and individual care needs. The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient.