Campus Information
Campus Map
Download our campus map to help you locate the main entrance, emergency entrances, guest services deck and amenities.
Parking
Reserved Parking is available for the patients visiting our facility. There is also a valet service, and a public transportation drop off a block away from our facility.
Patient & Visitor Information
On behalf of our staff, welcome to Bethesda Hospital West where we provide quality healthcare services in a caring manner. For your convenience, we have provided information that will help you navigate our world-class healthcare system. Thank you for choosing Bethesda Hospital West - YOUR community hospital.
For the health and safety of our patients, employees and medical staff, our visitor policy is as follows:
- Inpatient Units: 8 a.m.-7 p.m. Two visitors at a time.
- Emergency Department: Two visitors at a time in the waiting room, as capacity allows. One visitor at a time is allowed in the back or the Emergency Department hallway.
- Critical Care Units: 8 a.m.-8 p.m. Two visitors at a time.
- Surgery: 5:30 a.m.-7 p.m. Elective surgery patients may be accompanied by one visitor at a time in pre-procedure/surgery area, only if space permits. Two visitors are allowed in our waiting areas, if space permits.
Lobby hours are 7 a.m.-7 p.m. Outside of those hours, patients’ family and visitors must enter through the Emergency Department entrance.
To remain compliant with the 8 a.m.-7 p.m. visitation hours, we require that the last visitor arrive no later than 6:30 p.m. Thank you for understanding.
The visitation policy is managed by the Patient Experience and Security teams. They may be reached at 1-833-MyBaptist or 1-833-692-2784.
Updated 5/25/23
Hospital Amenities
For Your Convenience
Below is a list of services we provide for the comfort and convenience for our patients and visitors.
Below is a list of services we provide for the comfort and convenience for our patients and visitors.
Administration
An administrator is available at all times to assist you with any concerns you may have during your stay. During regular business hours, please call 561-336-7000. After 5:00 p.m. and on weekends, please call 561-336-7004 and ask for the Nursing Supervisor.
Anesthesia Resources
At Bethesda Health, we are committed to providing you and your family with the best care and information to help you make informed healthcare decisions.
Our team of anesthesiologists are available to help you prepare for your upcoming surgery and answer any questions before and after your procedure. Please be assured that your anesthesiologist will always visit you in the recovery room to monitor your progress.
Our anesthesiologists are proud to be a part of the American Society of Anesthesiologists (ASA). The ASA is dedicated to quality research to improve patient care.
For more information about anesthesia, please visit the ASA’s website here.
Central Scheduling
To schedule an appointment for an outpatient procedure or service, please call Central Scheduling at 561-374-5700.
Churches & Synagogues
Click here to view a list of churches and synagogues that have clergy visit patients during their stay at Bethesda. For more information or to locate additional churches and synagogues in our area, call Bethesda's Volunteer Services Office at 561-737-7733 ext. 84468.
Dining
The Terrace Cafe is open from 7:00 a.m. to 7:30 p.m. seven days a week. The Terrace Cafe is located on the first floor.
Financial Assistance
To inquire about financial assistance with your hospital bill, please call our Financial Assistance Department at 561-336-7031.
Gift Shop
The Gift Shop is located on the first floor by the Main Lobby. Visitors may purchase flowers, balloons, baby items, stuffed animals and other beautiful sentimental items from our "giving collection". Don't forget snacks, candy and sundries.* For any inquiries, please contact us at 561-336-7000 ext. 70740
To view a list of available gifts, click here.
Hours of operations
Monday - Saturday: 10 a.m. - 4 p.m.
Sunday: Closed
Hours may vary during holiday season.
*Please note that patient safety is of utmost importance to us. We cannot deliver flowers or balloons to patients in critical care areas of the hospital. Please ask us for our ICU suggestions.
Home Health Services - CareServices of Bethesda
CareServices of Bethesda, a part of AllianceCare, has partnered with Bethesda to provide quality services to the seniors in our community. For more information about CareServices of Bethesda, please call 561-735-7900.
Internet Access
Free wireless Internet access is available for patients and guests throughout Bethesda Hospital West.
Lost and Found
The Hospital maintains a lost and found area. If you have lost a personal item, please call Environmental Services at 561-336-7019.
Mail & Flowers
Hospital volunteers deliver mail and flowers to patients every day. Any questions or concerns about mail and flower delivery can be directed to the Volunteer Office by calling 561-737-7733 ext. 88468.
Medical Records
To request a copy of your medical records, please call Health Information Management at 561-336-7079. For more information about medical records, click here.
Notary Public
The services of a notary public are available free of charge to guests in the hospital, Monday through Friday, 9:00 a.m. to 3:00 p.m. For more information, please call ext. 70790.
Patient Financial Services
If you have questions about your hospital bill, please call Patient Financial Services at 561-509-2400.
Physician Referral
Whether you are looking for a primary care physician or a specialist, we can help you find a doctor from a panel of more than 350 physicians on the medical staff of Bethesda Hospital West. Physician Referral Service is available Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, call the Physician Referral Service at 561-737-7733 ext. 84499.
Smoke-Free Policy
Bethesda Hospital West is committed to the promotion of good health. In compliance with Florida's Clean Indoor Air Act, smoking is not permitted anywhere within the hospital.
TTYs and Assistance for Those Who are Deaf or Hard of Hearing
To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, including: video remote interpreting, teletypewriters (TTYs), telephone handset amplifiers, assistive listening devices, telephones compatible with hearing aids, closed caption decoders and open and closed captioning. Patients should ask their nurse for assistance.
Pre-Registration and Pre-Op Guide
To pre-register for your procedure, please call our Central Scheduling Office at 561-374-5700.
To access your patient pre-op guide, please click here.
Insurances Accepted
To view the insurances accepted at this hospital, click here.
Pricing
Learn More
Financial Assistance
Baptist Health South Florida is committed to providing charitable care to those in need. The Financial Assistance program provides assistance to uninsured patients for medically necessary health care services.
Resources
Pay a Bill
Patient Portal
Classes & Events
Requesting Medical/Billing Records
Volunteer Opportunities
Nominate a Nurse
If you are a patient, family member, medical staff, support staff or volunteer, and would like to nominate a deserving nurse for The DAISY Award, click here.
Your generosity can make a difference in the lives of those who need it most.
*Estimated wait times are estimates only and cannot be guaranteed. While your medical condition will be evaluated by a qualified health care professional after your arrival, The estimated wait time indicated is the average estimated time it will take for you to be seen by a treating medical professional (physician, nurse, practitioner or physician assistant.
Depending on your medical condition and that of other patients at the center, the estimated wait time can change since patients are seen based on the severity of their condition, and the more critical patients are seen first. This estimate is provided for information purposes only and cannot be guaranteed.
During your visit at our facility, you may receive services from our facility as well as from other health care providers. You may receive a separate bill from these other health care providers, and they may or may not participate in the same health insurance plans as the facility. You should contact the health care providers who may render services to you for a list of the insurance plans with which they participate. You may also request from the facility and other health care providers a personalized estimate of charges. For a list of health care providers and medical practices who may provide services to you during your visit a Baptist Health facility, click here.
If you have any questions regarding a separate statement/invoice you received from a health care provider, please contact the specific health care provider’s or group’s billing offices.
If however, you have any questions or concerns directly pertaining to your Baptist Health facility bill, please contact our Patient Financial Services Department at 786-596-6507.
Additional information regarding patient billing and collection procedures, our financial assistance policy and charitable care program is available on our site.
Good Faith Estimate
If you are uninsured, you have a right to receive a Good Faith Estimate of Expected Charges under the No Surprises Act. Learn more.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more.
Resources for Hospital Data
Florida's Agency for Health Care Administration (AHCA) makes available data on hospital prices and performance on their Internet website at quality.healthfinder.fl.gov/ and pricing healthfinder.fl.gov. The data on hospital prices and performance are based on a compilation of charges for the average patient. A patient's bill may vary from the average shown, depending upon the severity of illness and individual care needs. The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient.