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Patient & Visitor Information
On behalf of our staff, welcome to Bethesda Hospital West where we provide quality healthcare services in a caring manner. For your convenience, we have provided information that will help you navigate our world-class healthcare system. Thank you for choosing Bethesda Hospital West - YOUR community hospital.
- Critical Care Units: 8 a.m.-8 p.m. Two visitors at a time.
- Emergency Department: Two visitors at a time in the waiting room, as capacity allows. One visitor at a time is allowed in the back or the Emergency Department hallway.
- Lobby hours are 7 a.m.-7 p.m. Outside of those hours, patients’ family and visitors must enter through the Emergency Department entrance.
- Surgery: 5:30 a.m.- 7 p.m. Patients may be accompanied by one visitor at a time in pre-procedure/surgery area if space permits. Two visitors are allowed in our waiting areas, if space permits.
The visitation policy is managed by the Patient Experience and Security teams. They may be reached at 1-833-MyBaptist or 1-833-692-2784.
Updated 5/25/23
Visiting Hours
Inpatient Units: 8 a.m.-7 p.m. Two visitors at a time.
Critical Care Units: 8 a.m.-8 p.m. Two visitors at a time.
Emergency Department: Two visitors at a time in the waiting room, as capacity allows. One visitor at a time is allowed in the back or the Emergency Department hallway.
Surgery: 5:30 a.m.-7 p.m. Elective surgery patients may be accompanied by one visitor at a time in pre-procedure/surgery area, only if space permits. Two visitors are allowed in our waiting areas, if space permits.
Lobby hours are 7 a.m.-7 p.m. Outside of those hours, patients’ family and visitors must enter through the Emergency Department entrance.
Patients, family members and visitors must all wear a Baptist Health-provided surgical mask when in patient care areas, including in the room. Masks will continue to be provided at the Concierge desk to family and visitors.
To remain compliant with the 8 a.m.-7 p.m. visitation hours, we require that the last visitor arrive no later than 6:30 p.m. Thank you for understanding.
Hospital Amenities
Administration
An administrator is available at all times to assist you with any concerns you may have during your stay. During regular business hours, please call 561-336-7002. After 5:00 p.m. and on weekends, please call 561-336-7004 and ask for the Nursing Supervisor.
Anesthesia Resources
At Bethesda Health, we are committed to providing you and your family with the best care and information to help you make informed healthcare decisions.
Our team of anesthesiologists are available to help you prepare for your upcoming surgery and answer any questions before and after your procedure. Please be assured that your anesthesiologist will always visit you in the recovery room to monitor your progress.
Our anesthesiologists are proud to be a part of the American Society of Anesthesiologists (ASA). The ASA is dedicated to quality research to improve patient care.
For more information about anesthesia, please visit the ASA’s website here.
Central Scheduling
To schedule an appointment for an outpatient procedure or service, please call Central Scheduling at 561-374-5700.
Churches & Synagogues
Click here to view a list of churches and synagogues that have clergy visit patients during their stay at Bethesda. For more information or to locate additional churches and synagogues in our area, call Bethesda's Volunteer Services Office at 561-737-7733 ext. 84468.
Dining
The Terrace Cafe is open from 7:00 a.m. to 7:30 p.m. seven days a week. The Terrace Cafe is located on the first floor.
Financial Assistance
To inquire about financial assistance with your hospital bill, please call our Financial Assistance Department at 561-336-7031.
Gift Shop
The Bethesda Gift Shop is operated by the Auxiliary of Bethesda Hospital. Summer hours (May 1 - October 1) are: Monday through Saturday, 12:00 p.m. to 4:00 p.m. and closed Sundays. To order a gift for a patient in the hospital, call the Gift Shop at 561-336-7074.
Home Health Services - CareServices of Bethesda
CareServices of Bethesda, a part of AllianceCare, has partnered with Bethesda to provide quality services to the seniors in our community. For more information about CareServices of Bethesda, please call 561-735-7900.
Internet Access
Free wireless Internet access is available for patients and guests throughout Bethesda Hospital West.
Lost and Found
The Hospital maintains a lost and found area. If you have lost a personal item, please call Environmental Services at 561-336-7019.
Mail & Flowers
Hospital volunteers deliver mail and flowers to patients every day. Any questions or concerns about mail and flower delivery can be directed to the Volunteer Office by calling 561-737-7733 ext. 88468.
Medical Records
To request a copy of your medical records, please call Health Information Management at 561-336-7079. For more information about medical records, click here.
Notary Public
The services of a notary public are available free of charge to guests in the hospital, Monday through Friday, 9:00 a.m. to 3:00 p.m. For more information, please call ext. 70790.
Patient Financial Services
If you have questions about your hospital bill, please call Patient Financial Services at 561-509-2400.
Physician Referral
Whether you are looking for a primary care physician or a specialist, we can help you find a doctor from a panel of more than 350 physicians on the medical staff of Bethesda Hospital West. Physician Referral Service is available Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, call the Physician Referral Service at 561-737-7733 ext. 84499.
Smoke-Free Policy
Bethesda Hospital West is committed to the promotion of good health. In compliance with Florida's Clean Indoor Air Act, smoking is not permitted anywhere within the hospital.
TTYs and Assistance for Those Who are Deaf or Hard of Hearing
To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, including: video remote interpreting, teletypewriters (TTYs), telephone handset amplifiers, assistive listening devices, telephones compatible with hearing aids, closed caption decoders and open and closed captioning. Patients should ask their nurse for assistance.
Pre-Registration and Pre-Op Guide
To pre-register for your procedure, please call our Central Scheduling Office at 561-374-5700.
To access your patient pre-op guide, please click here.
Resources
Bethesda Connect
COVID-19 Safety Precautions
Gift Shop
Located on the first floor of the Hospital, the hours are:
- Monday through Saturday from 9:00 a.m. - 8:30 p.m.
- Sunday from 10:00 a.m. - 6:00 p.m.
To order a gift for a patient in the hospital, call the Gift Shop during business hours.
Classes & Events
Pricing
Financial Assistance
Request Medical/Billing Records
Volunteer Opportunities
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Baptist Health has a long-standing commitment to protecting the privacy and confidentiality of patient information entrusted to us. We deeply regret that, despite our efforts and commitment to protecting patient privacy, we experienced a security breach at Bethesda Hospital that included some of our patients’ information.
On December 1, 2020, we discovered that an employee at Bethesda Hospital impermissibly accessed protected health information and altered a home health order that was used to provide a patient with home care services. We immediately launched an ongoing internal investigation, terminated the employee and notified law enforcement.
If you were a patient at Bethesda Hospital between August 26, 2017, and December 2, 2020, you may have been affected. The information that may have been compromised includes name, date of birth, address, insurance information and clinical documentation. It also may have included your social security number.
We have separately notified those individuals whom we believe were potentially affected by this employee's actions, and as a precautionary measure to help safeguard our patients’ personal information, we have arranged for them to receive identity protection and credit monitoring for 12 months.
We value the confidentiality of the information that patients entrust to us and take steps to secure that information. Baptist Health takes privacy and confidentiality very seriously, and as a result of this unfortunate incident, we are exploring ways that we can further safeguard our patients’ protected health information. Should you have any questions or feel that this incident may have caused you any harm, please contact the Baptist Health Privacy Office at Privacy@BaptistHealth.net or 786-596-8850 or 866-33-HIPAA (866-334-4722).
Explore Our Services
Nominate a Nurse
If you are a patient, family member, medical staff, support staff or volunteer, and would like to nominate a deserving nurse for The DAISY Award, click here.
*Estimated wait times are estimates only and cannot be guaranteed. While your medical condition will be evaluated by a qualified health care professional after your arrival, The estimated wait time indicated is the average estimated time it will take for you to be seen by a treating medical professional (physician, nurse, practitioner or physician assistant.
Depending on your medical condition and that of other patients at the center, the estimated wait time can change since patients are seen based on the severity of their condition, and the more critical patients are seen first. This estimate is provided for information purposes only and cannot be guaranteed.
During your visit at our facility, you may receive services from our facility as well as from other health care providers. You may receive a separate bill from these other health care providers, and they may or may not participate in the same health insurance plans as the facility. You should contact the health care providers who may render services to you for a list of the insurance plans with which they participate. You may also request from the facility and other health care providers a personalized estimate of charges. For a list of health care providers and medical practices who may provide services to you during your visit a Baptist Health facility, click here.
If you have any questions regarding a separate statement/invoice you received from a health care provider, please contact the specific health care provider’s or group’s billing offices.
If however, you have any questions or concerns directly pertaining to your Baptist Health facility bill, please contact our Patient Financial Services Department at 786-596-6507.
Additional information regarding patient billing and collection procedures, our financial assistance policy and charitable care program is available on our site.
Good Faith Estimate
If you are uninsured, you have a right to receive a Good Faith Estimate of Expected Charges under the No Surprises Act. Learn more.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more.
Resources for Hospital Data
Florida's Agency for Health Care Administration (AHCA) makes available data on hospital prices and performance on their Internet website at FloridaHealthFinder.gov and Pricing.FloridaHealthFinder.gov. The data on hospital prices and performance are based on a compilation of charges for the average patient. A patient's bill may vary from the average shown, depending upon the severity of illness and individual care needs. The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient.