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Patient & Visitor Information
For the health and safety of our patients, employees and medical staff, our visitor policy is as follows:
- Impatient Units: 10:00 a.m. - 7:00 p.m. Patients may have two visitors at a time.
- Emergency Department: Patients may have two visitors, as capacity allows. Patients being admitted may transfer to a room with accompanying visitors.
- ICU: 10:00 a.m. - 7:00 p.m. Two visitors at a time.
- Labor & Delivery: 24/7 visitation. Two visitors allowed at a time.
- Mother Baby (1 West): 24/7 visitation. Two visitors allowed at a time.
- NICU: 24/7 visitation. Two visitors at a time.
- Surgery: Elective surgery patients may be accompanied by one visitor at a time from 5:30 a.m. - 7:00 p.m. in pre-procedure/surgery area, only if space permits. Two visitors are allowed in our waiting areas, if space permits.
- OB ED: One visitor allowed at all times.
Lobby hours are 7:00 a.m. - 7:00 p.m. Outside of those hours, patients’ family and visitors must enter through the Emergency Department entrance.
Patients, family members and visitors must all wear a Baptist Health-provided surgical mask when in patient care areas, including in the room. Masks will continue to be provided at the Concierge desk to family and visitors.
To remain compliant with the 10:00 a.m. - 7:00 p.m. visitation hours, we require that the last visitor arrive no later than 6:30 p.m. Thank you for understanding.
Hospital Amenities
For Your Convenience
Family members and friends of our patients are welcome at Bethesda Hospital East. To locate a patient, please call 561-737-7733, ext. 0 to speak with a Bethesda operator at anytime. For our hospital telephone directory, click here.
In addition, here is a list of services that we provide for the comfort and convenience of our visitors.
Automated Teller Machine (ATM)
For your convenience, an ATM machine is located on the first floor near the Main Entrance of the Hospital.
Dining/Snacks
For the convenience of our visitors, Bethesda Hospital East offers breakfast, lunch and dinner in the Dining Room located on the lower level. The hours of operation are:
Breakfast 7:00 a.m. - 10:00 a.m.
Lunch 10:30 a.m. - 4:00 p.m.
Dinner 4:30 p.m. - 9:00 p.m.
Looking for a cup of coffee or a quick bite to eat? Dunkin' Donuts is open 24 hours in the Main Lobby.
Water, soft drinks and snacks vending machines are located by the Dining Room and the Emergency Department waiting room
Gift Shop
The Auxiliary-operated Gift Shop is located on the first floor by the Main Lobby. Visitors may purchase flowers, balloons, candy, stuffed animals and an array of gifts including magazines and greeting cards. All proceeds from the Gift Shop go to support patient care needs at Bethesda Hospital East. Gift Shop hours are: Monday through Saturday from 9:00 a.m. to 8:30 p.m.; Sunday from 10:00 a.m. to 6:00 p.m.
To order a gift for a patient in the hospital, call the Gift Shop during business hours at 561-737-7733, ext. 84469.
Internet Access
Free wireless Internet access is available for patients and guests throughout Bethesda Hospital East and the Bethesda Heart Hospital.
Lost and Found
The Hospital maintains a lost and found area. If you have lost a personal item, please call Environmental Services at 561-737-7733, ext. 84446.
Mail & Flowers
Hospital volunteers deliver mail and flowers to patients every day. Any questions or concerns about mail and flower delivery can be directed to the Volunteer Office by calling 561-737-7733, ext. 84468.
Newspapers
The Palm Beach Post and the Sun-Sentinel are available inside the Ambulatory Surgery Center entrance and outside the Outpatient Pavilion entrance on the first floor
Notary Public
The services of a notary public are available free of charge to guests in the hospital, Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, please call Health Information Management at 561-737-7733, ext. 84271.
Smoke-Free Policy
Bethesda Hospital East is committed to the promotion of good health. In compliance with Florida's Clean Indoor Air Act, smoking is not permitted anywhere within the hospital.
Spiritual Care
Bethesda recognizes the religious faiths of its patients and visitors. Please notify your nurse if you would like to speak with a minister, priest or rabbi. In addition, Bethesda provides a Prayer Room located on the first floor across from the Gift Shop.
Telephones
Pay phones are located on the first floor near the Main Entrance of the Hospital.
Valet Parking
Free valet parking is available for patients and visitors Monday through Friday at three locations: the Main Entrance of the Hospital from 9:00 a.m. to 8:00 p.m.; the Outpatient Pavilion from 8:00 a.m. to 5:00 p.m.; and the Emergency Department from 8:00 a.m. to 5:00 p.m.
Insurances Accepted
To view the insurances accepted at this hospital, click here.
Telephone Directory
To contact a department within the hospital, dial the main telephone number 561-737-7733 followed by the appropriate extension or dial "0" for the operator.
Bethesda Hospital East
| Department | Number / Extension |
| Patient Experience | ext. 84402 |
| Admitting | ext. 84636 |
| Ambulatory Surgery Center | ext. 84361 |
|
Bettjes Vascular Institute |
ext. 84990 |
| Center for Surgical Weight Reduction | ext. 84688 |
| Centers for Advanced Imaging | ext. 84577 |
| Central Scheduling | 561-374-5700 |
| Cornell Institute for Rehabilitation Medicine | ext. 83970 |
| Heart Hospital | ext. 83600 |
| Infusion Therapy | ext. 84763 |
| Laboratory | ext. 84640 |
| Orthopaedic Institute | ext. 82663 |
| Outpatient Rehabilitation | ext. 84950 |
| Outpatient Pavilion | ext. 85156 |
| Outpatient Pharmacy | 561-292-4511 |
| Research Center | 561-374-5020 |
| Sleep Diagnostics Lab | ext. 84591 |
| Women's Health Center | 561-374-5300 |
| Wound Care & Hyperbaric Medicine Program | 561-374-5441 |
Support Services
| Service | Number / Extension |
| Auxiliary Gift Shop | ext. 84469 |
| Auxiliary of Bethesda Hospital | ext. 84467 |
| Baby Line | 561-369-BABY (2229) |
| Care Services of Bethesda | 561-735-7900 |
| Case Management / Social Services | ext. 83653 |
| Driskill Center for Caring Excellence | ext. 84165 |
| Financial Assistance Unit | ext. 84671 |
| Health Information Management (Medical Records) | ext. 84271 |
| Lost & Found | ext. 84446 |
| Patient Financial Services | 561-509-2400 |
| Physician Referral | ext. 84499 |
| PrimeTime Club | ext. 84195 |
| Public Relations | ext. 84405 |
| Volunteer Services | ext. 84468 |
Resources
Procedure Pre-Registration
Bethesda Connect
Classes & Events
COVID-19 Safety Precautions
Gift Shop
Located on the first floor of the Hospital, the hours are:
- Monday through Saturday from 9:00 a.m. - 8:30 p.m.
- Sunday from 10:00 a.m. - 6:00 p.m.
To order a gift for a patient in the hospital, call the Gift Shop during business hours.
Pricing
Financial Assistance
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Volunteer Opportunities
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Baptist Health has a long-standing commitment to protecting the privacy and confidentiality of patient information entrusted to us. We deeply regret that, despite our efforts and commitment to protecting patient privacy, we experienced a security breach at Bethesda Hospital that included some of our patients’ information.
On December 1, 2020, we discovered that an employee at Bethesda Hospital impermissibly accessed protected health information and altered a home health order that was used to provide a patient with home care services. We immediately launched an ongoing internal investigation, terminated the employee and notified law enforcement.
If you were a patient at Bethesda Hospital between August 26, 2017, and December 2, 2020, you may have been affected. The information that may have been compromised includes name, date of birth, address, insurance information and clinical documentation. It also may have included your social security number.
We have separately notified those individuals whom we believe were potentially affected by this employee's actions, and as a precautionary measure to help safeguard our patients’ personal information, we have arranged for them to receive identity protection and credit monitoring for 12 months.
We value the confidentiality of the information that patients entrust to us and take steps to secure that information. Baptist Health takes privacy and confidentiality very seriously, and as a result of this unfortunate incident, we are exploring ways that we can further safeguard our patients’ protected health information. Should you have any questions or feel that this incident may have caused you any harm, please contact the Baptist Health Privacy Office at Privacy@BaptistHealth.net or 786-596-8850 or 866-33-HIPAA (866-334-4722).
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If you are a patient, family member, medical staff, support staff or volunteer, and would like to nominate a deserving nurse for The DAISY Award, click here.
*Estimated wait times are estimates only and cannot be guaranteed. While your medical condition will be evaluated by a qualified health care professional after your arrival, The estimated wait time indicated is the average estimated time it will take for you to be seen by a treating medical professional (physician, nurse, practitioner or physician assistant.
Depending on your medical condition and that of other patients at the center, the estimated wait time can change since patients are seen based on the severity of their condition, and the more critical patients are seen first. This estimate is provided for information purposes only and cannot be guaranteed.
During your visit at our facility, you may receive services from our facility as well as from other health care providers. You may receive a separate bill from these other health care providers, and they may or may not participate in the same health insurance plans as the facility. You should contact the health care providers who may render services to you for a list of the insurance plans with which they participate. You may also request from the facility and other health care providers a personalized estimate of charges. For a list of health care providers and medical practices who may provide services to you during your visit a Baptist Health facility, click here.
If you have any questions regarding a separate statement/invoice you received from a health care provider, please contact the specific health care provider’s or group’s billing offices.
If however, you have any questions or concerns directly pertaining to your Baptist Health facility bill, please contact our Patient Financial Services Department at 786-594-6000.
Additional information regarding patient billing and collection procedures, our financial assistance policy and charitable care program is available on our site.
Good Faith Estimate
If you are uninsured, you have a right to receive a Good Faith Estimate of Expected Charges under the No Surprises Act. Learn more.
Resources for Hospital Data
Florida's Agency for Health Care Administration (AHCA) makes available data on hospital prices and performance on their Internet website at FloridaHealthFinder.gov and Pricing.FloridaHealthFinder.gov. The data on hospital prices and performance are based on a compilation of charges for the average patient. A patient's bill may vary from the average shown, depending upon the severity of illness and individual care needs. The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient.