About Bethesda Hospital East
Established in 1959, Bethesda Hospital East offers comprehensive services, including: a nationally recognized orthopedic total joint replacement program; cardiovascular care; cancer care; vascular, endovascular and robotic surgery; and women’s and children’s services. Bethesda Hospital East is part of Palm Beach County’s consortium with the Charles E. Schmidt College of Medicine at Florida Atlantic University.
A Notice to Patients of Bethesda Hospital
Campus Information
Campus Map
Download our campus map to help you locate the main entrance, emergency entrances, guest services deck and amenities.
Parking
Reserved Parking is available for the patients visiting our facility. There is also a valet service, and a public transportation drop off a block away from our facility.
Patient & Visitor Information
For the health and safety of our patients, employees and medical staff, our visitor policy is as follows:
- Inpatient Units: 10:00 a.m. - 7:00 p.m. Patients may have two visitors at a time.
- Emergency Department: Patients may have two visitors, as capacity allows. Patients being admitted may transfer to a room with accompanying visitors.
- ICU: 10:00 a.m. - 7:00 p.m. Two visitors at a time.
- Labor & Delivery: 24/7 visitation. Two visitors allowed at a time.
- Mother Baby (1 West): 24/7 visitation. Two visitors allowed at a time.
- NICU: 24/7 visitation. Two visitors at a time.
- Surgery: Elective surgery patients may be accompanied by one visitor at a time from 5:30 a.m. - 7:00 p.m. in pre-procedure/surgery area, only if space permits. Two visitors are allowed in our waiting areas, if space permits.
- OB ED: One visitor allowed at all times.
Lobby hours are 7:00 a.m. - 7:00 p.m. Outside of those hours, patients’ family and visitors must enter through the Emergency Department entrance.
To remain compliant with the 10:00 a.m. - 7:00 p.m. visitation hours, we require that the last visitor arrive no later than 6:30 p.m. Thank you for understanding.
Hospital Amenities
For Your Convenience
Family members and friends of our patients are welcome at Bethesda Hospital East. To locate a patient, please call 561-737-7733, ext. 0 to speak with a Bethesda operator at anytime. For our hospital telephone directory, click here.
In addition, here is a list of services that we provide for the comfort and convenience of our visitors.
Family members and friends of our patients are welcome at Bethesda Hospital East. To locate a patient, please call 561-737-7733, ext. 0 to speak with a Bethesda operator at anytime. For our hospital telephone directory, click here.
In addition, here is a list of services that we provide for the comfort and convenience of our visitors.
Automated Teller Machine (ATM)
For your convenience, an ATM machine is located on the first floor near the Main Entrance of the Hospital.
Dining/Snacks
For the convenience of our visitors, Bethesda Hospital East offers breakfast, lunch and dinner in the Dining Room located on the lower level. The hours of operation are:
- Breakfast 7:00 a.m. - 10:00 a.m.
- Lunch 10:30 a.m. - 4:00 p.m.
- Dinner 4:30 p.m. - 9:00 p.m.
Looking for a cup of coffee or a quick bite to eat? Dunkin' Donuts is open 24 hours in the Main Lobby.
Water, soft drinks and snacks vending machines are located by the Dining Room and the Emergency Department waiting room
Gift Shop
The Gift Shop is located on the first floor by the Main Lobby. Visitors may purchase flowers, balloons, baby items, stuffed animals and other beautiful sentimental items from our "giving collection". Don't forget snacks, candy and sundries.* For any inquiries, please feel free to contact us at 561-737-7733 ext. 84469
To view a list of available gifts, click here.
Hours of operations
Monday and Friday: 9 a.m. - 5 p.m.
Tuesday and Thursday: 9 a.m. - 7 p.m.
Wednesday: 7 a.m. - 5 p.m.
Saturday: 9a.m. - 1 p.m.
Sunday: Closed
Hours may vary during holiday season.
*Please note that patient safety is of utmost importance to us. We cannot deliver flowers or balloons to patients in critical care areas of the hospital. Please ask us for our ICU suggestions.
Internet Access
Free wireless Internet access is available for patients and guests throughout Bethesda Hospital East and the Bethesda Heart Hospital.
Lost and Found
The Hospital maintains a lost and found area. If you have lost a personal item, please call Environmental Services at 561-737-7733, ext. 84446.
Mail & Flowers
Hospital volunteers deliver mail and flowers to patients every day. Any questions or concerns about mail and flower delivery can be directed to the Volunteer Office by calling 561-737-7733, ext. 84468.
Newspapers
The Palm Beach Post and the Sun-Sentinel are available inside the Ambulatory Surgery Center entrance and outside the Outpatient Pavilion entrance on the first floor.
Notary Public
The services of a notary public are available free of charge to guests in the hospital, Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, please call Health Information Management at 561-737-7733, ext. 84271.
Smoke-Free Policy
Bethesda Hospital East is committed to the promotion of good health. In compliance with Florida's Clean Indoor Air Act, smoking is not permitted anywhere within the hospital.
Spiritual Care
Bethesda recognizes the religious faiths of its patients and visitors. Please notify your nurse if you would like to speak with a minister, priest or rabbi. In addition, Bethesda provides a Prayer Room located on the first floor across from the Gift Shop.
Telephones
Pay phones are located on the first floor near the Main Entrance of the Hospital.
Valet Parking
Free valet parking is available for patients and visitors Monday through Friday at three locations: the Main Entrance of the Hospital from 9:00 a.m. to 8:00 p.m.; the Outpatient Pavilion from 8:00 a.m. to 5:00 p.m.; and the Emergency Department from 8:00 a.m. to 5:00 p.m.
Insurances Accepted
To view the insurances accepted at this hospital, click here.
Telephone Directory
To contact a department within the hospital, dial the main telephone number 561-737-7733 followed by the appropriate extension or dial "0" for the operator.
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Department Number / Extension Patient Experience ext. 84402 Admitting ext. 84636 Ambulatory Surgery Center ext. 84361 Bettjes Vascular Institute
ext. 84990 Center for Surgical Weight Reduction ext. 84688 Centers for Advanced Imaging ext. 84577 Central Scheduling 561-374-5700 Cornell Institute for Rehabilitation Medicine ext. 83970 Heart Hospital ext. 83600 Infusion Therapy ext. 84763 Laboratory ext. 84640 Orthopaedic Institute ext. 82663 Outpatient Rehabilitation ext. 84950 Outpatient Pavilion ext. 85156 Outpatient Center for Pediatric Development 561-374-5712 Outpatient Pharmacy 561-292-4511 Research Center 561-374-5020 Sleep Diagnostics Lab ext. 84591 Women's Health Center 561-374-5300 Wound Care & Hyperbaric Medicine Program 561-374-5441 -
Service Number / Extension Auxiliary Gift Shop ext. 84469 Auxiliary of Bethesda Hospital ext. 84467 Baby Line 561-369-BABY (2229) Care Services of Bethesda 561-735-7900 Case Management / Social Services ext. 83653 Driskill Center for Caring Excellence ext. 84165 Financial Assistance Unit ext. 84671 Health Information Management (Medical Records) ext. 84271 Lost & Found ext. 84446 Patient Financial Services 561-509-2400 Physician Referral ext. 84499 PrimeTime Club ext. 84195 Public Relations ext. 84405 Volunteer Services ext. 84468
Pricing
Healthcare needs are sometimes unpredictable. The cost of medical services shouldn’t be. At Baptist Health, our Central Pricing Office gives you accurate, out-of-pocket pricing information to help you avoid the financial guesswork.
Financial Assistance
Baptist Health South Florida is committed to providing charitable care to those in need. The Financial Assistance program provides assistance to uninsured patients for medically necessary health care services.
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Resources
Pay a Bill
Procedure Pre-Registration
Patient Portal
Classes & Events
Requesting Medical/Billing Records
Volunteer Opportunities
Nominate a Nurse
If you are a patient, family member, medical staff, support staff or volunteer, and would like to nominate a deserving nurse for The DAISY Award, click here.
Your generosity can make a difference in the lives of those who need it most.
*Estimated wait times are estimates only and cannot be guaranteed. While your medical condition will be evaluated by a qualified health care professional after your arrival, The estimated wait time indicated is the average estimated time it will take for you to be seen by a treating medical professional (physician, nurse, practitioner or physician assistant.
Depending on your medical condition and that of other patients at the center, the estimated wait time can change since patients are seen based on the severity of their condition, and the more critical patients are seen first. This estimate is provided for information purposes only and cannot be guaranteed.
During your visit at our facility, you may receive services from our facility as well as from other health care providers. You may receive a separate bill from these other health care providers, and they may or may not participate in the same health insurance plans as the facility. You should contact the health care providers who may render services to you for a list of the insurance plans with which they participate. You may also request from the facility and other health care providers a personalized estimate of charges. For a list of health care providers and medical practices who may provide services to you during your visit a Baptist Health facility, click here.
If you have any questions regarding a separate statement/invoice you received from a health care provider, please contact the specific health care provider’s or group’s billing offices.
If however, you have any questions or concerns directly pertaining to your Baptist Health facility bill, please contact our Patient Financial Services Department at 786-594-6000.
Additional information regarding patient billing and collection procedures, our financial assistance policy and charitable care program is available on our site.
Good Faith Estimate
If you are uninsured, you have a right to receive a Good Faith Estimate of Expected Charges under the No Surprises Act. Learn more.
Resources for Hospital Data
Florida's Agency for Health Care Administration (AHCA) makes available data on hospital prices and performance on their Internet website at FloridaHealthFinder.gov and Pricing.FloridaHealthFinder.gov. The data on hospital prices and performance are based on a compilation of charges for the average patient. A patient's bill may vary from the average shown, depending upon the severity of illness and individual care needs. The service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services and that actual costs will be based on services actually provided to the patient.