Patient- and family-centered care places an emphasis on collaborating with patients and families of all ages, at all levels of care, and in all healthcare settings. Further, it acknowledges that families, however they are defined, are essential to patients’ health and well-being and are allies for quality and safety within the healthcare system.
We are committed to ensuring that all our patients and their family members receive outstanding, compassionate care from every member of our team. We continually strive to provide care that is patient-centered, safe, effective, timely, efficient, and equitable. Many of our nurses either lead or participate as members of initiatives to improve the patient experience.
Patient and Family Education
A key indicator of quality care is a better-informed patient. Nurses are actively involved in educating patients and families about their care. Nurses provide patients and their families with literature developed at a reading level that enhances comprehension. Nurses also engage in teaching activities with their patients while applying a culturally sensitive approach.
In addition, nurses use the principle of “teach back” in their one-on-one educational meetings with patients and families. This principle requires a patient to repeat and/or demonstrate to the nurse the proper care technique taught, after having received instructions.