Frequently Asked Questions | Baptist Health South Florida http://bapth.lt/1S9l7LW
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Frequently Asked Questions

Billing and Insurance

  • I cannot pay my bill. What can I do?​
  • How can I make a payment?
  • Do you charge a transaction fee for paying online or by phone?
  • How can I pay in cash?
  • Can I receive a cost estimate for my upcoming procedure/service?
  • Medicare did not cover my lab test. Why was I charged for my lab test?
  • Although I stayed overnight in the hospital, I was informed that I was in observation status and not an inpatient. I have Medicare and supplemental coverage, why am I receiving a bill for certain medications?
  • Why was a lien placed on the insurance proceeds related to my hospital bill?
  • I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?
  • Why do I send my payment to Atlanta?
  • Can I submit a partial payment?
  • I have a question regarding the amount I am being billed.
  • Will Baptist Health discount my co-insurance amount?
  • When is my balance due?
  • I am concerned that I was charged for a service that I did not receive.
  • What is a facility fee?



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    1. I cannot pay my bill. What can I do?
    If you do not have health insurance, we may be able to help you with your bill. Baptist Health offers financial assistance to qualified patients. If you are having trouble paying your bill, it is very important that you tell us. Call Customer Service at 786-596-6507 for assistance. If you ignore your hospital bill, it may be sent to a collection agency.

    2. How can I make a payment?
    Payments for Baptist Health can be made: Online, by phone at 786-596-6507 or by mail to P.O. Box 830880, Miami, Florida 33283.

    3. Do you charge a transaction fee for paying online or by phone?
    No, there is no transaction fee for paying online or by phone.

    4. How can I pay in cash?
    Cash payments can be made in person at the cashier's office or admitting department at any Baptist Health hospital.

    5. Can I receive a cost estimate for my upcoming procedure/service?
    Estimates may be obtained from the Central Pricing Office at (786) 662-7181.

    6. Medicare did not cover my lab test. Why was I charged for my lab test?
    At the laboratory draw site you signed an Advanced Beneficiary Notice form. This form states that if Medicare deems the test as an uncovered procedure, you will be responsible for the balance due. This can happen, for example, when Medicare will only cover one type of test annually and you need a second test during the same year.

    7. Although I stayed overnight in the hospital, I was informed that I was in observation status and not an inpatient. I have Medicare and supplemental coverage, why am I receiving a bill for certain medications?

    Medicare Part B does not cover self-administrable drugs in an outpatient setting.  Although you may have stayed overnight, observation status is an outpatient setting.  According to Medicare, self-administrable drugs are drugs that can be administered by the patient and include certain injections such as insulin.  Because Medicare does not cover these drugs, the Medicare supplemental plans also do not cover these drugs.

    8. Why was a lien placed on the insurance proceeds related to my hospital bill?
    Health care services provided to a patient who was injured in an accident are often paid through funds provided by an entity or individual other than the patient’s health insurance company.  Since these payments are often made directly to the patient, a local ordinance protects the financial interest of hospitals and entitles hospitals to file a lien on any proceeds associated with the accident.  This lien does not encumber real property and should not prevent patients from purchasing or selling real estate.  The lien will be satisfied when the balance due to the hospital is paid.

    9. I already paid my hospital bill. Why did I receive a second bill from the pathologist, radiologist, ER physician, anesthesiologist, etc.?
    Other medical specialists, such as a radiologist, pathologist or an emergency physician, may have provided services during your hospital stay. You will be billed separately for these services.

    10. Why do I send my payment to Atlanta?
    Our bank payment-processing center is located in Atlanta.

    11. Can I submit a partial payment?
    You will need to contact Customer Service at 786-596-6507 to discuss whether you qualify for a payment plan. 

    12. I have a question regarding the amount I am being billed.
    If you have health insurance, call your insurance company as the insurance company determines this amount and reports it to us.  If you do not have health insurance, please contact Customer Service at 786-596-6507.

    13. Will Baptist Health discount my co-insurance amount?
    We do not discount deductible, co-pay or co-insurance under any circumstance.

    14. When is my balance due?
    Your balance is due upon receipt of the statement.

    15. I am concerned that I was charged for a service that I did not receive.
    All patients have the right to receive an itemized statement that provides details of the charges related to their visit upon request.  Itemized statements can be obtained by calling Customer Service.  If you are concerned that the itemized bill reflects a service that was not received, please contact Customer Service to request confirmation that the specific charge(s) in question are supported by your medical record.

    16.What is a facility fee?
    If you’ve received a bill from Baptist Health South Florida, it may have included a facility fee. A facility fee is intended to offset the operational and administrative costs of a facility and may include, without limitation, costs associated with nursing care, critical care, ancillary services, anesthesia supplies, equipment, operating rooms, recovery rooms, supplies, medications, room and board, and other personnel and staff. Please note that facility-based physicians and other health care providers who rendered services to the patient may bill separately.



    OTHER QUESTIONS. If the Frequently Asked Questions resource does not answer your question, you may contact Customer Service on weekdays from 9am to 4:30pm at 786-596-6507 or 1-800-235-0065 (local number for Mariners Hospital is 305-434-1033.​ ​​
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