Care on Demand | Baptist Health South Florida
Skip Ribbon Commands Skip to main content
Care on Demand icon Care on Demand icon

Care On Demand allows you to see a physician from any mobile device or PC - any time, 24/7.

Get Started

Available on

App Store button Google Play button

Do you think you have the flu?

Our Care On Demand doctors can help diagnose and treat you.

Get Care Now
Need Customer Support? - or - Email Us


Care On Demand is Baptist Health South Florida’s premiere virtual health platform. Our service is now available for multiple specialties to treat our patients’ needs. Whether you have a sore throat or a need support with counseling services - we have doctors waiting 24/7 to help.

Urgent Care Behavioral Health

How It Works

1. Enroll

Sign up and log in. Enrollment is hassle-free and can be done in a few minutes.

long arrow right

2. Consult

Select from a list of physicians and start your virtual visit for just $59*.

long arrow right

3. Feel Better

Get treatment for a variety of conditions and start feeling better.

The benefits of an online visit

Virtual Visits

Install the free mobile app and manage your health from anywhere, at any time.


Prescriptions can be sent directly to the pharmacy of your choice.

Open 24/7

Get immediate virtual access to a doctor, 24 hours a day.

No Appointments

Visits are convenient — no appointment required.

Safe & Secure

All enrollment information is secure and HIPAA-compliant.

Ready to enhance your online visit?

Designed with families in mind, the Baptist Health Digital Health Kit is a handheld device that complements your online doctor visits and empowers you to capture and share physical exams from home or while you travel.

Learn more
Care On Demand icon

Download the Care On Demand app

App Store button Google Play button

Frequently Asked Questions

Below is a list of common questions about the mobile app. If you still have questions or need immediate assistance, contact Customer Support at (877) 824-5854.
Do I need an account to use Care On Demand?
Expand icon Collapse icons
Once you download the Care On Demand app, you will create your profile using basic personal information. You'll then receive an email with instructions on how to access your online account and begin your doctor visit.
How much does a visit cost?
Expand icon Collapse icon
It's $59 per visit, and there's no membership or subscription to the service required.
Is my information secure?
Expand icon Collapse icon
The Care On Demand app allows for a safe and confidential virtual visit with a doctor. All information obtained during enrollment, including your credit card number and personal health details, is protected and HIPAA-compliant.
Can my child visit with a doctor?
Expand icon Collapse icon
Yes, Care On Demand can be used for children ages 2 and up. When you create your profile and select a doctor, you'll be asked whom the visit is for. At that point you'll provide your child's information.
Why do you need to know my state?
Expand icon Collapse icon
Florida is used to connect you with physicians licensed in Florida.
Why am I required to provide my phone number?
Expand icon Collapse icon
In case there's an interruption in service during your session, the provider will be able to call you back. The doctor may also want to follow up with you by phone after your visit.
What does the Message button do?
Expand icon Collapse icon
You can use the Message button to send secure, HIPAA-compliant messages and photos to the doctor. This can be helpful if you need to show images of certain conditions, such as rashes or cuts. Please note that messages are not read immediately and should not be used during your session with the doctor.
Is the app available on all devices?
Expand icon Collapse icon
The mobile app is available on most iOS and Android devices. Below is a complete list.

Supported Devices
iPhone 4S
iPhone 5
iPhone 5C
iPhone 5S
iPhone 6
iPhone 6 Plus
iPhone 7
iPhone 8
iPhone 8 Plus
iPhone X
iPhone XR
iPhone XS
iPad 2nd generation
iPad 3rd generation
iPad 4th generation
iPad 5th generation (iPad Air)
iPad Pro
iPad Mini
iPad Mini
iPod Touch
iPod Touch 5th generation
Android Phone
Any phone running Gingerbread v2.3.3 or above (1)
Android Tablet
Any tablet running Gingerbread v2.3.3 or above1

1 Some devices (e.g., Samsung Galaxy S2, Samsung Note 10.1, Pantech P9070) are not supported at this time.

The free Baptist Health Care on Demand online cold & flu care, urgent care and pediatric care visits are not conditioned on getting any other services from Baptist Health South Florida. No other discounts shall be provided. No bill will be sent to a third party payor or governmental payor.​