Care on Demand | Baptist Health South Florida
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Care On Demand allows you to see a physician from any mobile device or PC - any time, 24/7.

Get $10 off by using coupon code: LIVEWELL. Now through March 31.

Get Started

Also Available on

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Need Customer Support?

-or- Email Us

Do you think you have the flu?

Our Care On Demand doctors can help diagnose and treat you.

Talk to a doctor now

How It Works

1. Enroll

Sign up and log in. Enrollment is hassle-free and can be done in a few minutes.

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2. Consult

Select from a list of physicians and start your virtual visit for just $59*.

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3. Feel Better

Get treatment for a variety of conditions and start feeling better.

Conditions Treated

  • Minor Colds
  • Fever
  • Coughs
  • Sore Throats
  • Wound Care Consultations
  • Flu-like Symptoms
  • Eye Swelling, Irritation, Redness or Pain
  • Minor Headaches
  • Ear and Sinus Pain
  • Rashes
  • Minor Burns
  • Minor Allergic Reactions
  • Nausea
  • Vomiting
  • Diarrhea
  • Sprains, Strains (simple)
  • Burning With Urination
  • Mild Asthma
  • Animal Bite (minor)
  • Minor Dental Complaints

The benefits of an online visit

Virtual Visits

Install the free mobile app and manage your health from anywhere, at any time.


Prescriptions can be sent directly to the pharmacy of your choice.

Open 24/7

Get immediate virtual access to a doctor, 24 hours a day.

No Appointments

Visits are convenient — no appointment required.

Safe & Secure

All enrollment information is secure and HIPAA-compliant.

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Download the Care On Demand app

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That's carevenience — the cure for inconvenient care.

*Coupon code: LIVEWELL

Frequently Asked Questions

Below is a list of common questions about the mobile app. If you still have questions or need immediate assistance, contact Customer Support at (877) 824-5854.
Do I need to have insurance to use Care On Demand?
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Care On Demand is not currently reimbursed by insurance. As a consumer health service, like many apps or services you may know, the billing is clear and simple – you pay the price you see before your visit.
How much does a visit cost?
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It's $59 per visit, and there's no membership or subscription to the service required.
Do I need an account to use Care On Demand?
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Once you download the Care On Demand app, you will create your profile using basic personal information. You'll then receive an email with instructions on how to access your online account and begin your doctor visit.
Is my information secure?
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The Care On Demand app allows for a safe and confidential virtual visit with a doctor. All information obtained during enrollment, including your credit card number and personal health details, is protected and HIPAA-compliant.
Can my child visit with a doctor?
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Yes, Care On Demand can be used for children ages 2 and up. When you create your profile and select a doctor, you'll be asked whom the visit is for. At that point you'll provide your child's information.
How do I contact my doctor after the visit?
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The most direct way to contact your doctor is through the secure mailbox on your Care On Demand account. You will notice a “reply” arrow that you can press to reply.
How do I add my pharmacy?
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If you notice that we don’t have your pharmacy listed, please call customer support 877-824-5854 and email
What do I do if my prescription is not at the pharmacy?
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Sorry if you had an issue with your prescription. Please call customer support at 877-824-5854, available 24/7.
How can I share feedback with Baptist Health about my experience?
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Your input helps us improve. Please share feedback by emailing Please note that this email is for feedback only, for customer support please call 877-824-5854
Do you have to be a Baptist Health patient or employee to use Care On Demand?
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Care On Demand is available for anyone living in or visiting in Florida.
Is the app available on all devices?
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The mobile app is available on most iOS and Android devices. Below is a complete list.

Supported Devices
iPhone 4S
iPhone 5
iPhone 5C
iPhone 5S
iPhone 6
iPhone 6 Plus
iPad 2nd generation
iPad 3rd generation
iPad 4th generation
iPad 5th generation (iPad Air)
iPad Mini
iPad Mini
iPod Touch
iPod Touch 5th generation
Android Phone
Any phone running Gingerbread v2.3.3 or above (1)
Android Tablet
Any tablet running Gingerbread v2.3.3 or above1

1 Some devices (e.g., Samsung Galaxy S2, Samsung Note 10.1, Pantech P9070) are not supported at this time.
How come my video won't connect?
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There may be different reasons for video not connecting. Call technical support at 877-824-5854 for help.
What does the Message button do?
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You can use the Message button to send secure, HIPAA-compliant messages and photos to the doctor. This can be helpful if you need to show images of certain conditions, such as rashes or cuts. Please note that messages are not read immediately and should not be used during your session with the doctor.
Why am I required to provide my phone number?
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In case there's an interruption in service during your session, the provider will be able to call you back. The doctor may also want to follow up with you by phone after your visit.
* Offer not redeemable for cash.
** Offer is not contingent upon receiving any additional services at Baptist Health South Florida. Any abnormal findings from your visit will be sent to your primary care physician. If you don't have one, we can refer to you one through our Physician Referral Service.