Frequently Asked Questions
Below is a list of common questions about the mobile app. If you still have questions or need immediate assistance, contact Customer Support at (877) 824-5854.
Do I need an account to use
Care On Demand?
Once you download the Care On Demand app, you will
create your profile using basic personal information. You'll then receive an email with instructions on
how to access your online account and begin your doctor visit.
How much does a visit cost?
It's $59 per visit, and there's no membership or
subscription to the service required.
Is my information secure?
The Care On Demand app allows for a safe and
confidential virtual visit with a doctor. All information obtained during enrollment,
including your credit card number and personal health details, is protected and HIPAA-compliant.
Can my child visit with a doctor?
Yes, Care On Demand can be used for children ages 2 and
up. When you create your profile and select a doctor, you'll be asked whom the visit is for. At that
point you'll provide your child's information.
Why do you need to know my state?
Florida is used to connect you with physicians licensed
Why am I required to provide my phone number?
In case there's an interruption in service during your session, the provider will be able to call you back. The doctor may also want to follow up with you by phone after your visit.
What does the Message button do?
You can use the Message button to send secure, HIPAA-compliant messages and photos to the doctor. This can be helpful if you need to show images of certain conditions, such as rashes or cuts. Please note that messages are not read immediately and should not be used during your session with the doctor.
Is the app available on all devices?
The mobile app is available on most iOS and Android devices. Below is a complete list.
iPhone 6 Plus
iPad 2nd generation
iPad 3rd generation
iPad 4th generation
iPad 5th generation (iPad Air)
iPod Touch 5th generation
Any phone running Gingerbread v2.3.3 or above (1)
Any tablet running Gingerbread v2.3.3 or above1
1 Some devices (e.g., Samsung Galaxy S2, Samsung Note 10.1, Pantech P9070) are not supported at this time.