Services for Patients and Visitors With Disabilities | West Kendall Baptist Hospital
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Services for Patients and Visitors With Disabilities


West Kendall Baptist Hospital recognizes the special needs of our patients and guests with disabilities. The following services are available:

Accessible Facilities
Accessible entrances, parking, restrooms, water fountains, pay phones and automatic teller machines are available. If you need specific information before coming to the hospital campus, call the Office of Patient Experience at 786-467-2107.

Facilities accessible to people with disabilities are identified by signs that have been placed at the recommended height. The signs have raised letters as well as Braille characters.

Assistance and Escort
If you need assistance during your visit to West Kendall Baptist Hospital, please ask the receptionist at the information desk in the hospital’s main lobby.

To arrange for an escort or other services in advance, call the Office of Patient Experience, weekdays, 7:30 a.m.-10 p.m.,and on weekends, 9 a.m.-9 p.m., at 786-467-2107.

If you are unable to reach someone at the above number, or if you’re calling after hours, call the West Kendall Baptist Hospital operator at 786-467-2000.

Buttons inside all elevators are marked in Braille.

Fire Alarms
Fire alarms in the hospital have a bright, blinking light and a high-pitched beeping tone.

Special Equipment and Services
Our staff can make arrangements for patients with disabilities to access the following special equipment:

  • VCO (voice carry over) communications devices.
  • Speaker phones.
  • Closed-captioned televisions.
  • Sign language interpreters.
  • Television headphones (pillow speaker).
  • ​Hands-free telephones for quadriplegics and paraplegics.

  • Guide Dogs
    We welcome guide dogs and other service animals at all Baptist Health South Florida facilities. It would be helpful for us to know in advance if a service animal will be accompanying a patient. Please call the Office of Patient Experience at 786-467-2107.

    In Closing
    Your comments and suggestions for enhancing our services for people with disabilities are welcome. If you had any problems, or if you have ideas for improvement, we’d like to know. Please call the Office of Patient Experience at 786-467-2107, or describe your experience or ideas and mail to:

    West Kendall Baptist Hospital
    Office of Patient Experience​
    9555 SW and 162 Avenue
    Miami, FL 33196​​​