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Nursing at West Kendall Baptist Hospital

Nursing at West Kendall Baptist Hospital

West Kendall Baptist Hospital is proud to be a Magnet hospital. Magnet Recognition from the American Nurses Credentialing Center, earned by only 8 percent of U.S. hospitals, is the highest and most prestigious distinction a healthcare organization can receive for nursing excellence and high-quality patient care.

Achieving the performance-driven designation brings external prestige as well as wide-ranging internal benefits. For patients, Magnet hospitals deliver higher patient satisfaction, a safer environment, lower complication rates, shorter length of stay and improved clinical outcomes. For nurses, Magnet designation leads to greater nurse autonomy, improved engagement, increased opportunities for professional development and education, higher nurse satisfaction and lower nurse turnover and vacancy.

Commitment to Excellence

West Kendall Baptist Hospital nurses are committed to serving our patients, our community, our hospital and our profession. Led by our guiding principles of quality, service, diversity and knowledge, we utilize evidence-based leading practices to provide high-quality patient-and-family-centered care, maintain patient safety, deliver culturally competent care and achieve the best clinical outcomes. In our quest for excellence, we have created a practice environment that supports research and innovation and enhances the professional practice of nursing.

Nursing Contributions

Nurses are the heart of our hospital. They make invaluable contributions to West Kendall Baptist Hospital’s outstanding reputation for clinical and service excellence through initiatives that can be categorized under the five Magnet Model Components:



Transformational Leadership
- empowering others to achieve extraordinary outcomes.

Meeting an Organizational Need
In response to requests from nurses, physicians and other hospital staff members, Chief Nursing Officer Sandra McLean, MSHA, MSN, RN, partnered with West Kendall Baptist Hospital executives to open a new medical library on the hospital campus. Before the library opened, the hospital team accessed library services via online requests or inter-facility material loans. The new medical library provides a dedicated area for staff members to study, conduct research, collaborate on projects and access resources such as test prep materials, computers, laptops and a professional librarian who assists with evidence-based and research projects. The library helps the hospital meet the strategic goals of high-level employee engagement and satisfaction.

Advocating for Resources
West Kendall Baptist Hospital nurses advocate for resources to support the care delivery system and meet unit goals. The 3 North Unit-Based Practice Council and nurse director Nerlande Joseph, R.N., successfully advocated for an additional vital signs machine to help improve nursing care efficiency and patient care. Clinical Intensive Care Unit (ICU) nurse Susana Caro, R.N., also worked with hospital leadership to obtain a new non-skid chair mat and chair alarm for the unit. These critical resources help nurses keep patients safe by preventing falls. And when nurses have the tools they need to deliver outstanding patient care, job satisfaction improves.

Developing Nurse Leaders
The development of clinical leaders improves the quality of patient care. Select West Kendall Baptist Hospital nurses attend Baptist Health’s Nursing Leadership Institute — a 12-month educational program that fosters the development of nurse leaders who enhance the overall patient experience and influence the delivery of safe, timely, efficient, equitable and patient-centered care

Structural Empowerment - enabling nurses to have a voice, initiate change and be professionally engaged.

Improving Health Outcomes
Through the hospital’s onsite and mobile Healthy Hub, our nurses provide adult community members with free, preventive healthcare screenings and help them identify ways to improve their health. Since the opening of the Healthy Hub in October 2014, nurses have performed approximately 14,000 screenings. West Kendall Baptist Hospital nurses also participate in more than 35 community events annually to educate the public on preventing and managing chronic conditions such as diabetes, COPD and heart disease.

Training Competent Nurses
Evidence has shown that implementing a robust residency for new nurses improves patient care and safety and increases retention of excellent nurses. New nurse graduates at West Kendall Baptist Hospital are well-supported in the Baptist Health South Florida R.N. Residency program — a multispecialty, evidence-based onboarding process that develops competent practicing clinicians. In addition, the R.N. Transition Residency helps experienced nurses transferring to a new area of practice, such as emergency, intensive care, surgery and labor and delivery, adapt to their new environment.

Recognizing Nursing Excellence
Recognition increases nursing satisfaction, which, in turn, improves care delivery. Each quarter, West Kendall Baptist Hospital recognizes a deserving nurse with the prestigious DAISY Award. Grateful patients and families nominate DAISY Award Honorees who demonstrate excellence through clinical expertise and compassionate care. In order to develop high-reliability nurse leaders, the hospital launched in 2018 the Nurse Leader DAISY Recognition Program, which recognizes a nurse leader twice yearly. Gen Crespo, R.N., ICU patient care supervisor, was West Kendall Baptist Hospital’s first DAISY Nurse Leader Award recipient.

Awarding Nursing Performance
Achieving a high level of inpatient satisfaction is a key priority for West Kendall Baptist Hospital. Nurses and staff receiving compliments from patients and family members through Patient and Guest Services are honored at the hospital’s quarterly Service Excellence Celebration for helping the hospital achieve this goal. Hospital departments that achieve patient satisfaction above the 90th percentile for an entire quarter also are recognized at the quarterly Service Excellence Celebration as well as the department’s Spotlight on Service celebration.

Utilizing Professional Resources
Membership in professional nursing organizations help West Kendall Baptist Hospital nurses stay current with technology and healthcare trends, so they can enhance nursing performance and improve patient outcomes. Clinical nurse Nicole Paz, R.N., a member of the American Nurses Association (ANA), followed the ANA’s Standards of Professional Performance recommendation to implement evidence-based practices.  After finding evidence supporting the use of a hospital discharge checklist, she led the efforts to develop and implement a discharge checklist that has improved nursing practice and increased overall patient satisfaction in this area.   

Exemplary Professional Practice - ensuring excellence through collaboration and professional growth.

Earning Prestigious Designations
Baby-Friendly USA, Inc. has designated West Kendall Baptist Hospital a Baby-Friendly facility for our team’s commitment to teaching and encouraging new mothers to breastfeed their babies and strengthening the bond between mother and baby. Our team also is proud to have earned The Joint Commission’s Gold Seal of Approval and the American Heart Association’s Heart-Check mark for certification in heart failure.

Engaging Our Community
Community members, business leaders, government officials and other hospital staff members get a first-hand look at the nursing profession on Shadow a Nurse Day, hosted each year at West Kendall Baptist Hospital during National Nurses’ Week in May. Nurses also host local high school students and teachers at a similar event, entitled A Day in the Life of a Nurse.

Executing Best Practices
With the goal of improving service, quality and safety, West Kendall Baptist Hospital nurses form unit-based practice councils and implement performance improvement projects. They also conduct nursing educational workshops about preventing falls, pressure ulcers and hospital-acquired infections and hold showcases to enhance cultural competency.

Enriching Our Community
Led by West Kendall Baptist Hospital, the Healthy West Kendall coalition was selected as one of five communities in the U.S. to participate in Communities of Excellence 2026 — a learning collaborative that uses the Baldrige Excellence Framework to improve the health status, educational attainment and economic vitality of the community. Our nurses play an important role in achieving these goals.

New Knowledge, Innovations and Improvements - enhancing patient care through research and new evidence.

Promoting Nursing Research
Conducting and advancing nursing research are important for delivering the most effective nursing care. Research and evidence-based practice are supported through the West Kendall Baptist Hospital’s Research & Evidence-Based Council, led by Nurse Scientist Tanya Cohn, Ph.D., R.N. The Council educates nurses and keeps them informed of research activities through a newsletter, Evidence in Motion, and a Scholarly Showcase that enables nurses to display their research projects. The Council also provides a facilitative review process for anyone wishing to conduct research or implement an evidence-based practice. Since opening in 2011, the hospital has conducted more than 50 nurse-involved research studies. Nurse research efforts also are supported by Baptist Health’s Center for Excellence in Nursing, which provides nurses with financial assistance to develop research posters and disseminate their clinical findings to internal and external audiences at hospital showcases and national conferences and symposiums.

Improving Patient Outcomes
Nurses at West Kendall Baptist Hospital consistently seek ways to improve quality of care and patient outcomes. Led by surgical clinical nurse educator Maricar Castillo, R.N., the hospital’s surgical department launched a colorectal surgery quality improvement initiative entitled Enhanced Recovery After Surgery (ERAS). The surgeon, anesthesiologist and nursing staff collaborate to achieve the program goals of reducing a patient’s surgical stress response, improving physiologic function following surgery and decreasing recovery time. The ERAS program has reduced a patient’s length of stay in the hospital following colorectal surgery.

Empirical Outcomes - revealing the impact nurses have made on patient care, safety and outcomes.

Achieving National Recognition
Jobic Ray Butao, BSN, RN, CCRN, clinical nurse in West Kendall Baptist Hospital’s ICU, was awarded the American Nursing Credentialing Center’s 2018 Magnet Nurse of the Year Award in the Magnet Model component of Empirical Outcomes. Mr. Butao received the prestigious national honor for his collaborative efforts to decrease catheter-associated urinary tract infections and central-line associated blood stream infections to a sustained rate of zero for more than 12 months. He implemented an interprofessional program using a checklist to successfully prevent such hospital-acquired conditions. This exemplary practice is now in place throughout the hospital with the same impressive results and will be implemented in other Baptist Health South Florida hospitals.

Engaging the Nursing Team
Engaged and satisfied nurses are central to effective and efficient caregiving teams. Healthcare industry surveys reveal that West Kendall Baptist Hospital nurses are highly engaged and rank their job enjoyment, satisfaction and professional advancement opportunities above the national averages. 

Advancing Nursing Education
Nurses with advanced education are better prepared to care for patients in an increasingly complex healthcare delivery system. A high percentage of our nurses hold a Bachelor of Science in Nursing degree.

Delivering Quality Care
Proof of the positive impact our nurses have made on the lives of the people we serve can be found in patient feedback and outcomes. Patient satisfaction consistently is high and patient safety statistics outperform the national standards.     

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